Microstation Connect Edition 10.0.0 is not generating Exception logs or minidumps, how can I resolve that?

I am new to supporting Microstation so treat me easy ;)

I've got a remote user who had MS lock up on her while saving a file. She was forced to hard reset the machine, when it came back up the file she had been working on was gone. I've googled and I see that MS can generate both minidumps and exception logs but looking in %temp% and user/appdata/local/bentley resulted in nothing found.

Does MS need to be configured to create those logs/files and if so how do you do it?