I am new to supporting Microstation so treat me easy ;)
I've got a remote user who had MS lock up on her while saving a file. She was forced to hard reset the machine, when it came back up the file she had been working on was gone. I've googled and I see that MS can generate both minidumps and exception logs but looking in %temp% and user/appdata/local/bentley resulted in nothing found.
Does MS need to be configured to create those logs/files and if so how do you do it?
Thanks!
There are times when these exception and minidump log files are not created and when the software locks up or hangs you can record exactly what has occurred on this users system by configuring their system to produce a hang dump. It is also good to know what was being performed at this time when the hang occurs and whether it is specific to a particular file. The exact version of MicroStation is also useful so we can advise if a newer release may help to resolve your issue.
https://communities.bentley.com/products/microstation/w/microstation__wiki/39836/generate-a-hang-dump-with-procdump
https://communities.bentley.com/products/microstation/w/microstation__wiki/17030/how-to-find-which-version-of-microstation-i-am-running
RegardsAndrew BellTechnical SupportBentley Systems
Thanks Andrew, I assumed that was the case here as I've seen applications affect Windows to such a degree that a hard reset is in order many times in the past. As I mentioned I am no expert when it comes to Microstation, in fact I've only been here a year and this is the first company that I've worked for that's used it.
This particular user is on version 10.08.00.37, I have other users on 10.12.00.40