Error 0x00000002 at installation after a ORD uninstall

RE: Error 0x00000002 at installation after a ORD uninstall

JAVIER ALEXANDER PEREZ CAICEDO — Sun, 21 Feb 2021 13:09:00 GMT

Hey Bob!

That's what I did and it worked. I used a registry cleane tool and now I can download from CONNECT center, but can't download from CONNECTION Client.

RE: Error 0x00000002 at installation after a ORD uninstall

Marc Thomas — Thu, 18 Feb 2021 18:54:44 GMT

Hi Javier,

This is the download page for OpenRoads (Spanish)

Does that link work?

Have you tried different browsers?

RE: Error 0x00000002 at installation after a ORD uninstall

Bob Rayner — Thu, 18 Feb 2021 13:29:51 GMT

If you suspect it's a Windows registry problem, try restoring the registry to an earlier date.

RE: Error 0x00000002 at installation after a ORD uninstall

JAVIER ALEXANDER PEREZ CAICEDO — Thu, 18 Feb 2021 02:53:29 GMT

Hi Marc!

Really appreciate your reply. I've tryied everything you recommended but there is no installer in programdata, I deleter every folder related to ORD. The problem is not only with ORD, is with every Bentley software, I can't download any software because the download redirecting link doesn't load.

I don't know what to do, this is so frustrating.

RE: Error 0x00000002 at installation after a ORD uninstall

Marc Thomas — Wed, 17 Feb 2021 15:04:57 GMT

Hi Javier,

I assume that ORD is no longer shown in Apps and Features?

Search the folder C:\ProgramData\Package Cache using the term author:bentley.

If you find these OpenRoads installer files, try right-clicking on OpenRoadsDesignerx64.msi and select Uninstall. This may run the installer and allow an uninsatll to process. (If this installer is present you could also try the Repair option but based on your notes above wouldn't expect that to work, could be worth a try though.)

If if the installer does not run just delete both files and also the folders and contents at both:

C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition

and

C:\ProgramData\Bentley\OpenRoadsDesigner

Then download ORD and try a fresh install.