Error in extract and install installation package

Please provide version information.

Thanks,

Chris

I have download a trial version of MicroStation V8i (SELECTseries 3) and installed at my notebook with Window 7 Home Premium Service Pack 1 and IE10. Is it the setting of IE10 causing the problem? Thank you.

Chris

Chris,

That information provides enough for me to ask you for the log files created during installation.  The following is from the Quickinstall Guide portion of the ReadMe:

NOTE: Log files - When you install the application following log files are created:

• BentleyInstallationlLog.log: This log file contains information about all the actions and analysis performed by the installation setup wizard. It also saves the installation commands used to install the application. In case of any error in the installation, it stores the error code. The string LOG_FILES_FOLDER in this file points to the installation log folder location. This file is common for all the Bentley products. Each time a Bentley application is installed, this log file is appended with the content of the application.
• Installation log: When you install the application, its installation log is created. This log is saved in a new folder created inside C:\Users\User.Name\AppData\Local\Temp. The name of the new folder is randomly generated, such as E32830B5-3516-489D-AE49-EB1BD8A10867. If you execute the installation multiple times, the latest log can be taken from the last modified/created folder. The LOG_FILES_FOLDER string in the BentleyInstallationlLog.log file also points to the installation log folder location.

Thanks,

Chris

Dear Chris Mark,

I run the downloaded file "MicroStation_V8i_SELECTseries_3_30-day_evaluation.exe" and the extract package form is poped up. When I change the extract floder by clicking the folder icon or press the OK button to extract package then the error occurs! I think the installation was never been started and log file was not created!

What can I do? 

Chris

A few other things that come to mind... what is the locale or regional setting of the OS you are trying to install the English version of MicroStation V8i (SELECTseries 3) on? Also, are you logged in to your computer with an account that has Administrator rights? Have you taken a look at the QuickInstall Guide (in the ReadMe) to see if there are any other things identified in it that you might want to look into? The ReadMe is online starting on ftp.bentley.com/.../readme.htm