The following error occurs in extract and install installation package. What's the problem and how can I fixed it.
Chris,
Would you please perform the following commands in Command Prompt and send us the log files?
1. cd %tmp% then copy BentleyInstallationlLog.log.
2. DxDiag then Save the info.
Regards,
Hyung
Dear Hyung,
I'm sorry that the log file cannot been found at the user temp folder.
Chris
Dear Chris,
Sorry for the first one.
Would you also run "DxDiag" in the Command Prompt and send us the log file?
Thank you,
I have just upload the log file "DxDiag.txt". Pleck check.
Thanks and Regards,
The issue has been logged as Bug #16418.