Working with email notification based on alarm state of an indicator.
Is it possible to create a group email (possibly using the Personnel hierarchy).
Goal would be if personnel change within the group, would not need to modify each individual alarm indicator.
Would only need to modify the group.
BTW, using APM v7.8.
We cannot 'build' an email Group in APM, but you can select multiple employees to notify.
If you do want to use an email group that is maintained outside of APM, you could create a Personnel record (Employee) to represent this Group, with contact info/email address property set to the group email. This "Employee" would not be given an APM Login, but could be selected for notification options throughout APM.
On the Alarm state/Notification tab, select that record for Employees to notify.
NOTE: The email list would have to be maintained outside of APM.
Automating email notification for indicators in alarm is to be used sparsely. Users often overuse this notification feature and end-up polluting their email inboxes with several hundred indicator emails per week. Most of these emails are simply identifying a minor change in state and essentially end-up turning into email noise that the reliability engineer must sift through. The best use of email notification is for targeted failure events that require immediate intervention because of an extreme Safety, Environmental or Operational consequence only. These should typically be targeted to the specific audience of one or 2 people for that asset such as the Senior Engineer or Manager who can then launch an immediate intervention to mitigate the consequence.
Is there an easy way to add a new employee's email id to all the existing 100's of indicators to receive email notifications. Considering the previous employee has moved out of the role.