HTTP Error 503. The service is unavailable.

We are upgrading from version 7.11 to version 7.12.  The server instances, application, mobile were built using the same port numbers used in the current 7.11 production environment.  The APM Manager shows the services and browsing to the two application servers renders the web pages.  However, when clicking the URL for the mobile instance, the HTTP Error 503 is displayed. 

  • That corrected the issue.  Should Bentley remove the adding of the reservation from the documentation?

  • Please try deleting this url reservation by running the following command in the command prompt (that is running as an administrator) on the Server where the mobile service is running;

    netsh http del urlacl url=Protocol://+:Port/

    where,

    • Protocol is either http or https >> in your case it will be http
    • Port is the Service port you selected in settings >> in your case it will be 8011

    I hope this will resolve the issue you are facing while browsing the Web Monitor URL.

    Please let me know the results.

  • Americas\APMProdActSchedCan is the Windows account running the mobile service

    "apmprodcanhh" is the service name

    netsh http show urlacl url=http://+:8011/

    URL Reservations:
    -----------------

        Reserved URL            : http://+:8011/
            User: AMERICAS\APMprodActSchedCan
                Listen: Yes
                Delegate: No
                SDDL: D:(A;;GX;;;S-1-5-21-429115175-1815002781-3652652152-321437)


     

     >netsh http show urlacl url=http://+:apmprodcanhh/

  • Please run the below mentioned commands on the command prompt (that is running as an administrator) on the Server where the mobile service is running and share the results;

    • netsh http show urlacl url=Protocol://+:Port/

    • netsh http show urlacl url=Protocol://+:Port/InstanceName/

            Where,

    • Protocol is either http or https
    • Port is the Service port you selected in settings
    • InstanceName is the name of the service instance defined in the settings
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