Product(s): APM Implementation and Performance Management Version(s): APM 7.12 Environment: Production Area: Security Subarea: Users Problem SmartClient for PROD Environment crashed and users…

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User recently pushed out a MS Windows update (KB5013943)…

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description When APM is updated the Smart Client instances installed…

Product(s): APM Implementation and Performance Management Version(s): 07.12.04.26 Environment: N\A Area: N/A Subarea: N\A Problem If the below error pops up while deploying Smart Client via the…

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User sometimes experiencing hanging, unresponsiveness of…

Product(s): APM Implementation and Performance Management Version(s): All Environment: All Area: N/A Subarea: N\A Problem A client side error is being investigated and the Support Team is…

Product(s): APM Implementation and Performance Management Version(s): 6.2.3 Environment: N\A Area: N/A Subarea: N\A Problem: Sometimes you may experience a problem while launching the APM smart…

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N\A Subarea: N\A Problem When running the license management tool on ODC server, the…

Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Sometimes the server manager website is not accepting connections for…

Product(s): APM Implementation and Performance Management Version(s): 7.5+ Environment: N\A Area: N/A Subarea: N\A Problem After a period of dornmancy, the smart client auto-logoff will kick…

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N/A Subarea: N\A Problem Experiencing frequent Smart Client disconnections and unexpected…

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N\A Subarea: N\A Description There is a functionality in AssetWise APM that will auto…

1. Open the APM database in SQL Server Management Studio 2. Locate and Select the Table "oq.connection_req" " table 3. Delete all the user records in this table. There only user in this table at this time should be the administrator who locked the…

Product(s): APM Implementation and Performance Management Version(s): 7x Environment: N\A Area: N/A Subarea: N\A Problem We have been getting some transaction hang ups during certain types…

Product(s): APM Implementation and Performance Management Version(s): all Environment: N\A Area: N/A Subarea: N\A Problem Having an issue with our smart clients. When our DEV smart client…