Synchronization Failure on Remote - Exception during file generation

	Product(s):	APM Implementation and Performance Management
	Version(s):	6.x+
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

Problem

One of your remotes can no longer synchronize. Error log contains:

The previous synchronization issued a full download request for this synchronization due to some severe error. Full download will be requested.

System.ServiceModel.FaultException: Exception during package file generation, please check the Application server logs for details.

Solution

When package file generation encounters a fatal error during synchronization, the package name is flagged as a problem package. Subsequent attempts to regenerate/synchronize will fail.

To reset the flag for package generation for this package, you can:

1. Restart the Service, or

2. On the problem tablet, go to a command line prompt:

Change directory to:　 <APM Remote Install Folder>\bin

Execute the command:　　RemoteSynchronizer /m /d /r /i:remote

/r tells the server to reset the status for this package.

For additional information on Command line parameters, you can type RemoteSynchronizer /?

Original Author:

Giselle Notte