User receives message Online Help Not Availablehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-availableen-USTelligent Community 12User receives message Online Help Not Availablehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-availableTue, 10 May 2016 14:22:45 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:93286dea-6ef3-42cf-ac11-a2b8b28d191dGiselle Nottehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-available#commentsCurrent Revision posted to Asset Reliability | AssetWise APM Wiki by Giselle Notte on 5/10/2016 2:22:45 PM<br /> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>AssetWise APM Foundation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>6+</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem</h1> <p><span>APM Online help&nbsp;works through the browser but not IvaraClient</span></p> <h1><span style="color:#000000;">Solution</span></h1> <p style="margin:0 0 .0001pt .5in;text-indent:-18pt;"><span style="color:#000000;"><span style="font-family:Calibri;">1.</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family:Calibri;">Symptom:</span><span style="font-family:Calibri;"> User clicks F1 in IvaraClient and see&rsquo;s the dialog &ldquo;Online Help Not Available&rdquo;</span></span></p> <p style="margin:0px 0px 0pt 120px;text-indent:-18pt;"><span style="color:#000000;"><span style="font-family:Calibri;">Test the url in an IE browser.</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-108pt;"><span style="color:#000000;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family:Calibri;">i.</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family:Calibri;">URL works in IE Browser?</span></span></p> <p style="margin:0px 0px 0pt 180px;text-indent:-18pt;"><span style="color:#000000;">&nbsp;<span style="font-family:Calibri;">The HEAD method is blocked.&nbsp; IvaraClient thinks the URL is not available.</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-108pt;"><span style="color:#000000;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family:Calibri;">ii.</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family:Calibri;">URL fails in IE Browser?</span></span></p> <p style="margin:0px 0px 0pt 180px;text-indent:-18pt;"><span style="font-family:Calibri;"><span>Entire external access to help.ivara.com is blocked.</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-18pt;"><span style="color:#000000;"><span style="font-family:Calibri;">2.</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="color:#000000;"><span style="font-family:Calibri;"><span style="color:#000000;">Symptom</span>:&nbsp;&nbsp;</span><span style="font-family:Calibri;"> User clicks F1 in IvaraClient and nothing happens</span></span></p> <p style="margin:0px 0px 0pt 180px;text-indent:-18pt;"><span><span style="font-family:Calibri;">The IvaraClient tried to launch the default browser to the URL but it did not work.&nbsp; Check the client PC&rsquo;s setting for a default browser.</span></span></p> <div style="margin:0cm 0cm 0pt;"><b><span style="color:#1f497d;"><span style="font-family:Calibri;">&nbsp;</span></span></b></div> <h1>See Also</h1> <p>APM Installation Guide</p> <p><br /><br /><img width="189" height="60" style="border-width:0px;" alt=" " src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Giselle Crawford</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: AssetWise APM, Assetwise APM Foundation, 6+, en, SELECTsupport</div> User receives message Online Help Not Availablehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-available/revision/2Tue, 10 May 2016 14:21:24 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:93286dea-6ef3-42cf-ac11-a2b8b28d191dGiselle Nottehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-available#commentsRevision 2 posted to Asset Reliability | AssetWise APM Wiki by Giselle Notte on 5/10/2016 2:21:24 PM<br /> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>AssetWise APM Foundation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>6+</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem</h1> <p><span>APM Online help&nbsp;works through the browser but not IvaraClient</span></p> <h1>Solution</h1> <p style="margin:0 0 .0001pt .5in;text-indent:-18pt;"><span><span><span style="font-family:Calibri;">1.</span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family:Calibri;">Symptom:</span><span style="font-family:Calibri;"> User clicks F1 in IvaraClient and see&rsquo;s the dialog &ldquo;Online Help Not Available&rdquo;</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-18pt;"><span style="color:#1f497d;"><span><span style="font-family:Calibri;">a.</span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><span style="font-family:Calibri;">Test the url in an IE browser.</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-108pt;"><span style="color:#1f497d;"><span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-family:Calibri;">i.</span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><span style="font-family:Calibri;">URL works in IE Browser?</span></span></p> <p style="margin:0px 0px 0pt 180px;text-indent:-18pt;"><span style="color:#1f497d;"><span><span>&nbsp;</span></span></span><span style="font-family:Calibri;"><span>The HEAD method is blocked.&nbsp; IvaraClient thinks the URL is not available.</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-108pt;"><span style="color:#1f497d;"><span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-family:Calibri;">ii.</span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><span style="font-family:Calibri;">URL fails in IE Browser?</span></span></p> <p style="margin:0px 0px 0pt 180px;text-indent:-18pt;"><span style="font-family:Calibri;"><span>Entire external access to help.ivara.com is blocked.</span></span></p> <p style="margin:0 0 .0001pt .5in;text-indent:-18pt;"><span style="color:#1f497d;"><span><span style="font-family:Calibri;">2.</span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#000000;"><span style="font-family:Calibri;">Symptom:&nbsp;&nbsp;</span><span style="font-family:Calibri;"> User clicks F1 in IvaraClient and nothing happens</span></span></p> <p style="margin:0px 0px 0pt 180px;text-indent:-18pt;"><span><span style="font-family:Calibri;">The IvaraClient tried to launch the default browser to the URL but it did not work.&nbsp; Check the client PC&rsquo;s setting for a default browser.</span></span></p> <div style="margin:0cm 0cm 0pt;"><b><span style="color:#1f497d;"><span style="font-family:Calibri;">&nbsp;</span></span></b></div> <h1>See Also</h1> <p>APM Installation Guide</p> <p><br /><br /><img width="189" height="60" style="border-width:0px;" alt=" " src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /></p> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Giselle Crawford</td> <td></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: AssetWise APM, Assetwise APM Foundation, 6+, en, SELECTsupport</div> User receives message Online Help Not Availablehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-available/revision/1Wed, 09 Mar 2016 16:16:31 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:93286dea-6ef3-42cf-ac11-a2b8b28d191dGiselle Nottehttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27076/user-receives-message-online-help-not-available#commentsRevision 1 posted to Asset Reliability | AssetWise APM Wiki by Giselle Notte on 3/9/2016 4:16:31 PM<br /> <table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>AssetWise APM Foundation</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>6+</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>N/A</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N\A</td> <td></td></tr></tbody></table> <p></p> <h1>Problem</h1> <p><span>APM Online help&nbsp;works through the browser but not IvaraClient</span><br /></p> <h1>Solution</h1> <p style="margin:0cm 0cm 0pt 36pt;text-indent:-18pt;margin:0 0 .0001pt .5in;"><span><span><font face="Calibri">1.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><font face="Calibri">Symptom:</font><font face="Calibri"> User clicks F1 in IvaraClient and see’s the dialog “Online Help Not Available”</font></span></p> <p style="margin:0cm 0cm 0pt 72pt;text-indent:-18pt;margin:0 0 .0001pt .5in;"><span style="color:#1f497d;"><span><font face="Calibri">a.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><font face="Calibri">Test the url in an IE browser.</font></span></p> <p style="margin:0cm 0cm 0pt 108pt;text-indent:-108pt;margin:0 0 .0001pt .5in;"><span style="color:#1f497d;"><span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><font face="Calibri">i.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><font face="Calibri">URL works in IE Browser?</font></span></p> <p style="margin:0cm 0cm 0pt 144pt;text-indent:-18pt;margin:0 0 .0001pt .5in;"><span style="color:#1f497d;"><span><font face="Calibri">1.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><font face="Calibri"><span>The HEAD method is blocked.&nbsp; IvaraClient thinks the URL is not available.</span></font></p> <p style="margin:0cm 0cm 0pt 108pt;text-indent:-108pt;margin:0 0 .0001pt .5in;"><span style="color:#1f497d;"><span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><font face="Calibri">ii.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><font face="Calibri">URL fails in IE Browser?</font></span></p> <p style="margin:0cm 0cm 12pt 144pt;text-indent:-18pt;margin:0 0 .0001pt .5in;"><span style="color:#1f497d;"><span><font face="Calibri">1.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><font face="Calibri"><span>Entire external access to help.ivara.com is blocked.</span></font></p> <p style="margin:0cm 0cm 0pt 36pt;text-indent:-18pt;margin:0 0 .0001pt .5in;"><span style="color:#1f497d;"><span><font face="Calibri">2.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="color:#1f497d;"><font face="Calibri">Symptom:&nbsp;&nbsp;</font><font face="Calibri"> User clicks F1 in IvaraClient and nothing happens</font></span></p> <p style="margin:0cm 0cm 0pt 72pt;text-indent:-18pt;margin:0 0 .0001pt .5in;"><span><span><font face="Calibri">a.</font><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><font face="Calibri">The IvaraClient tried to launch the default browser to the URL but it did not work.&nbsp; Check the client PC’s setting for a default browser.</font></span></p> <div style="margin:0cm 0cm 0pt;"><b><span style="color:#1f497d;"><font face="Calibri">&nbsp;</font></span></b><br /></div> <h1>See Also</h1> <p>APM Installation Guide</p><br /><br /><img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /> <table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Original Author:</strong></td> <td>Giselle Crawford</td> <td></td></tr></tbody></table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: AssetWise APM, Assetwise APM Foundation, 6+, en, SELECTsupport</div>