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Asset Reliability | AssetWise APM Wiki Views not showing up after Licensing outage
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    Views not showing up after Licensing outage

      Product(s): AssetWise APM Foundation
      Version(s): 7.x
      Environment: N\A
      Area: Licensing and Modules
      Subarea: N\A

    Problem

    If you are unable to connect to the Benley SelectServer to renew your status, the licenses will expire. As a result, when you go in, views will not appear.



    Solution

    When licenses expire, and users continue to use the product, some modules may be deactivated, which in turn disables the modules' associated views.

    Even once they are enabled from a licensing standpoint, you will need to visit each site & ensure the correct modules are active.

    To do so:

    1. Launch the APM software
    2. From the Site menu choose Properties
    3. Go to the Modules tab
    4. Turn on all available modules
    5. Do this for all APM Sites

    Once you have done this, you will need to restart all APM services to ensure they are working correctly. 

    Also, check that the CMMS ID has not been reset to its default. It should be set back to the correct value before any inbound integration events are processed, otherwise they will likely fail.

    See also

    https://communities.bentley.com/products/assetwise/asset_performance_management/w/internal_support_solutions/35435/select-license-renewal-process-sometimes-results-in-site-modules-being-disabled


      Original Author: Diana Drummond
    • AssetWise APM
    • Assetwise APM Foundation
    • License
    • en
    • SELECTsupport
    • licensing
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    • Diana Marin Created by Bentley Colleague Diana Marin
    • When: Thu, Jun 16 2016 4:29 PM
    • Joseph Marin Last revision by Bentley Colleague Joseph Marin
    • When: Fri, Apr 28 2023 10:27 AM
    • Revisions: 4
    • Comments: 0
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