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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki Upgrade failed with Errors - Database version is 704000
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    • -AssetWise APM - Support Solutions
      • -APM Implementation and Performance Management
        • Activation key mismatch for a thick client user
        • Altering summary configurations for Strategy Development
        • APM Application crashes while printing Purchase Order (PO)
        • APM application server errors due to insufficient disk space on database server
        • APM becomes unstable and logs contain large number of fatal errors due to lack of RAM on the Server
        • APM Client crashes when GL account is inactivated by a user without an Employee record
        • APM Custom Reports print with wrong (UTC) date and time
        • APM doesn't start-up for a user even if using the correct username and password
        • APM Frequency Setting Issue - Indicators
        • APM Installation Failure For Version 7.10
        • APM Mobile Rest Service does not run due to port conflict
        • APM Mobile REST service port needs to not be owned
        • APM not receiving Asset status and Asset status updates from IBM Maximo in integrated environment
        • APM Server Manager could not reach to the Application Server
        • APM Server Manager website does not launch
        • APM Server service started and then stopped
        • APM Smart Client does not launch
        • APM Smart Client does not run when installed on an HMI (Human Machine Interface) running Windows Embedded OS
        • APM UI dialogues resize and the screen resolution changes for various reasons.
        • APM Views have disappeared
        • APM warns user that custom dlls not in correct version when trying to create thick-client shortcut
        • APM-OPCDA Server communication problem
        • Application Server reports as stale to Server Manager
        • Application Service is not automatically restarting after rebooting server
        • Approval Requests waiting for approval when a document is already approved
        • Asset Age Calculation
        • Asset Hierarchy Location not updating properly
        • Asset Prioritization Scores are not rolling down the hierarchy when the option is selected
        • Asset transfer cannot be completed because work request is still open
        • Attachment path truncated when using a client with a default attchment path
        • AuthenticationException from SMTP server error reported in the log
        • Auto acknowledgement of indicator alarms with AWEIS active
        • Auto-logoff in APM
        • Bat file to stop and start APM Server Services
        • Before logging into APM with a Connect user the first time you need to acknowledge the end user agreement
        • Calculate Indicators Scheduled Action Fails due to Ineffective Index
        • Calculated Indicator is not calculating when an input receives a new reading
        • Calculated indicator is not getting triggered
        • Calculated Indicator or KPI is marking previous readings as incorrect automatically
        • Calculated indicators not updating post introduction of InterOp
        • Cannot "Close" or "Approve" Work Order Stuck in "Complete" status.
        • Cannot "copy values to" from an Indicator Template / KPI template due to blank "New Value"
        • Cannot add a new subreport to the Details section of the another report
        • Cannot enter Maintenance Group on an Employee
        • Cannot post negative transactions after Windows 10 upgrade
        • Cannot run App Server as Local Service
        • Cannot see create child asset, peer asset or change parent from Asset Hierarchy right-click when integrated to CMMS
        • Cannot start Application Service when installed as a Local System Service
        • Certified Remote Tablets
        • Change the corporate logo
        • Change to Alarm Type settings are experienced at all site
        • Changing character sets from ANSI to Unicode
        • Changing the database password
        • Checksheet menu, Export to Excel, does not complete
        • Checksheet not sent to APM Remote at expected date in SAP Gateway integrated environment
        • Checksheets not downloading to APM Remote due to Asset Hierarchy Relator table
        • Checksheets not importing all data for Excel checksheet
        • Checksheets uploaded successfully but do not process even with a Remote Transaction Broker set-up correctly
        • Classes that needs to be editable in the security profile for APM Mobile Inspections application users
        • Clicking Photo button in APM Remote results in grey screen
        • Client is not responding (hanging) first aid troubleshooting and capturing of dump files and logs
        • Client or Server Process Hang how to force a full-memory dump?
        • Client package shortcut name change does not persist
        • client popup says license status is offline
        • Configuration charts not displaying data
        • Configuration to send email notifications post alarm acknowledgement
        • Connections active after services shutdown when attempting migration
        • Copy Site and Assets to New Site
        • Copying Security Profile, get error: Method security already exists - The name or number must be unique
        • Correcting charging information when a transaction cannot be reversed
        • Count Column on Attachments via Attachment Container on a Table Configuration causes crash
        • Count Sheet Sort on a Tablet
        • CPR Import Excel Spreadsheet Template
        • Crash - The data types text and varchar are incompatible in the equal to operator
        • Creating Client packages for multiple environments
        • Creating custom location for local help file
        • Cumulative Calculated Indicator not calculating when input has a reading
        • Custom Attribute reference in a report is not printing
        • Custom Purchase Order Form crashes when printing using smart-clent, but prints fine using thick-client
        • Customer Configuration causing terminal error
        • Date formating change
        • Debugging problems with Checksheet Processing of Indicator Readings
        • Debugging Remote Synchronization problems
        • Debugging Report Design problems
        • Degradation Indicator does not update short-term and long term rate when the indicator's asset is changed
        • Deleting Indicator states and creating new results in "State already exists" error
        • Deleting SAP ABC Indicator after turning on APM SAP Gateway (interoperability) causes FLOC and Equipment dataload job to fail
        • DGN viewer not launching on Thick Clients
        • Does APM Support Time Zones?
        • Domain validation fails during User setup, but doesn't give the failure reason
        • Duration not set on Indicator Alarms chart label
        • Email setup for Multiple Environments
        • Employee is not an approver message
        • EMW package creation error due to Invalid object name MNT.ProcessFlowGroup
        • Enable the VB Script option in KPI (Key performance indicator)
        • Enabling Kerberos authentication
        • Enabling use of HAZOP and SIF Analysis
        • Encrypted password could include a forward slash which causes a problem with parsing a URL
        • End users with smart client cannot launch email dialogue
        • Enhancement request for the Ability to push APM Indicator to SAP Measurement Point primarily for run hours
        • Entering Downtime incident is very slow
        • Environment Migration fails to generate package for ANSI databases
        • Environment Migration Wizard does not account for Assetwise Interoperability owned value lists.
        • Error connecting with Thick Client - Oracle
        • Error in Smart Client Deployment via Server Manager
        • Error message when user trying to add Asset Type to the program profile.
        • Error when copying failure modes to multiple assets
        • Error when installing Android version of Mobile application
        • Error when processing upload transactions: computer locked by temporary service provider
        • Error while deleting descriptive/ Numeric Indicator
        • Error while uploading image to Indicator causes citrix deployed client to crash
        • Excessive capacity used on server due to License Logging.
        • Excessive Error logs are causing memory problem on APP server
        • EXP Pro Installation on 64-bit computer
        • Expected performance improvements of utilizing solid-state drives
        • Export to Excel incomplete
        • Export to Excel Performance is Slow on Some Configurations
        • Export to MS Project doesn’t work in Russian OS
        • Facilitation and Implementation status in Strategy Development Analysis
        • Fail to Grant Permissions to Bentley Registry
        • Fail to save customization due to cache difference between instances or inadequate folder permissions for the user
        • Failure attributes not all propagating from Acknowledgement to Failure record.
        • Failure Mode Options Indicator rules not reflected on Indicator templates
        • Failure record's Previous Failure description appears as html code in the UI
        • Failure Type Field Not Recorded
        • Fatal Error occurs when print a custom report which includes a prompt
        • Features in Technology Preview
        • Files of type cannot be used on an attachment
        • FOB Points - Incoterms 2016
        • Form View is missing data
        • Fragmented indexes cause some views to load extremely slowly even when few objects returned by a query
        • Frequent odbc communication link failure
        • Getting Licensing Errors in the Log file
        • Handheld computing operating systems
        • Handheld unexpected error occurred in IvaraMobile.exe
        • Hazop analysis owning site error
        • High network latency results in poor user experience and apparent hangs
        • How can I display the logon dialog to run as a different user?
        • How the TBF is determined for an Asset when the first Failure is created
        • How to add Custom Icons to the APM Icon library in 7.2 and above versions
        • How to change the Bentley Activation Key in APM
        • How to change the default timeframe in 4D-Analytics tab
        • How to disable Drag and Drop of Site and Assets on a unrestricted Security Profile
        • How to get log files from a Remote Computer
        • How to log APM messages to a custom file target
        • How to log in as Administrator
        • How to register a user with select.bentley.com or connect
        • How to set a desired start time on PM work orders
        • How to tell which Server Instance a Smart Client is connected to
        • How to verify whether a report has been customized
        • HTML artifacts appended to RCA Analysis class Problem description when an Analysis is created from a Failure record
        • Import Process failed while synchronizing remote
        • Inactive obsolete Employees and Users
        • Inactive Old Ivara Handheld (PDA) Mobile Computers assigned to employee interfere with New Android/IOS Mobile Synchronization
        • Inconsistencies with Standard Job Task Trigger Cycles
        • Increase in cache file size
        • Indicator alarm on Component not propogatted up the hierarchy
        • Indicator alarms from child level assets not showing in hierarchy and 3D drawings
        • Indicator instance will not open
        • Indicator panel alarms that cannot be found / explained
        • Indicator readings appear missing but the checksheet has processed
        • Indicator States Mass Update errors when used in Multi-language deployment
        • Indicator states not showing on Indicators Alarm and States tab
        • Indicators fail to copy when default UOM is changed to a user defined (custom) UOM
        • Indicators in alarm in APM even though the most recent reading is Normal and alarm setting is Most Recent Reading
        • Indicators in Alarm not flashing in the Asset Hierarchy
        • Indicators Showing Incorrect Values
        • Inspection Report does not print
        • Integration Error: Cannot find the WorkOrderTask specified
        • Integration event fails with message "Failed to parse the response"
        • Integration event xml files prefixed with "bad_"
        • Intermitent email notification problems
        • Intermittent client hangs or progress dialog not being dismissed
        • Invoice Reversal cannot be selected to be included in an Invoice Batch
        • Is Internet Explorer 11 Supported?
        • Is Office 2016 / 365 Certified on APM?
        • Is RSS- Workflow Customization possible
        • Is there a limitation to the amount of data that can be downloaded to a handheld device?
        • Ivara Server Service will not start
        • Job parameters are unavailable for selection in the dataloader job processing
        • Learn more about APM Configurations
        • Legacy Ivara (EXP, SuprEAM, EXP Pro) License key lost, expired or needs new key
        • Link with external document management system homepage
        • Log Error: Could not login to the database with the username
        • Logging setting slowing down APM performance
        • Managing users in Service Request Manager
        • Manually controlling the standard tasks included on a standard job work order for a shutdown
        • Manufacturer Name not getting updated in APM from CCOM
        • Marking checksheet as complete results in an error suggesting that SAP Maintenance Order Type is blank
        • Maximum Row size warning during database upgrade
        • Microsoft ODBC Drivers 11 and 13 supported in R7.5
        • Missing questionnaire for damage mechanism
        • Missing SAP inbound transactions during time SAP PI integration component was not active
        • Mobile Inspection cannot connect error due to duplicate Indicator
        • Mobile Inspection cannot connect to server
        • Mobile Inspections Indicator Previous reading control is blank when there are no previous readings
        • Mobile Rest Service cannot start due to shared port been used
        • Mobile Rest Service plugin is not found when browsing for service provider plugins
        • More no of assets in riskplot than in analysis
        • Move Warehouse and all inventory items to a New Warehouse
        • Multi-selecting indicators and opening them concurrently causes deadlocks
        • New Functionality updates for Remote Tablets in Interoperability
        • New miscellaneous cost not adding to WO properly
        • Newly added minimum degradation value calculator does not refresh properly
        • Newly created and updated Online Indicators are not taken readings as expected
        • Newly created unit of measure cannot be found using the smart client
        • Next scheduled date is out of sync on Process Batch Recurrence Pattern
        • Not able to select existing work order for Alarm Acknowledgment
        • Not all FLOCs sent from SAP have records created in the dataloader
        • Not receiving email notifications from scheduled actions.
        • Numeric indicator deletion errors with "Reading values not entered MIN number for Measurement Points"
        • Numeric Keyboard has no decimal on Android Based Devices
        • Obsolete Mobile Computers Download Packages cause excessive generation and resource usage
        • On Prem Agent creates too many repeat reading requests resulting in backlog delays
        • One or more executable files cannot be loaded during startup of a server instance
        • Operating parameter window does not produce chart on “0” minimum value.
        • Oracle - Invalid Stored Procedure need to be recompiled
        • Oracle database upgrade step takes long time to complete and no progress seen in the upgrade log
        • Oracle Database Version Compatibility
        • Oracle EAM integration installation script error with reference to wo_export folder
        • Oracle error value loarger than specified precision allowed
        • Panasonic Toughbook FZG1-4 Barcode Scanner appends extra characters to APM Remote login
        • Performance improvement by turning off proportional scrolling
        • Performance problem Acknowledging an Alarm
        • Performance tips for Checksheet export to Excel
        • Personal and admin level configurations are being created automatically in APM when dataloading
        • Personal Configuration causing a crash
        • Personal Configurations are being created for Reports
        • Personal configurations do not appear in the drop down list
        • Photos are not transferred to readings when uploading via the REST Service
        • PI Tags not being read in APM
        • PM Generation "Days in the future" for a Shutdown is not a planning horizon
        • PM Generation Action completes but is marked as failed
        • PM Generation and Other Scheduled Actions stop working suddenly
        • PO Comments locked once PO is approved
        • Posting to closed work order results in an error message that should have been a warning
        • Printing a long table in reports
        • Process Inbound messages: Receive "The referenced property is in a read-only state and cannot be updated." error
        • Processing chechsheet hangs
        • Production Loss Data Loader does not contain Downtime Title and does not recognize Production Loss Reason and Product
        • Promoting Customizations from one environment to another
        • Providing scripts to by-pass business logic for Invoicing against a PO
        • Proxy Licensing Server authentication fails due to service not being assigned a network account
        • Purchase Order Report does not print Ordered Quantity
        • RCM Data loader Consequence categories broken
        • RCM2 Analysis Send for Approval is not working
        • Reallocating costs from one work order to another, project
        • Red font exception on server when data loading from excel file
        • Reference numbers on Failure Modes
        • Remote Checksheets are not processing
        • Remote client crashes on FZM1 Tablets due to barcode scanner not releasing memory properly
        • Remote Client Package Settings
        • Remote doesn't complete syncronization due to a remote security profile
        • Remote download package does not generate SQL on first save
        • Remote fails to synchronize due to insufficient privileges to the XML_DLPackages folder
        • Remote Package Generation fails when duplicate Container # used between sites
        • Remote synchronization fails due to duplicate indicator state
        • Remote Work Request Title not working from the Asset object
        • Removing corrupt personnal configurations
        • Replenishing Inventory
        • Reprocessing an SAP Interoperability dataloader record fails with a KeyNotFound exception
        • Resources not added to Parts List on Asset
        • Restore of blank 7.12.5 APM Database in Oracle 12 c fails with error code ORA-60019
        • Role of Remoting IPC Channel in the client login process
        • Running a version of SQL Server or Oracle that is higher than what APM supports
        • Schema generation of emw migrated customizations on intop tables fails
        • Secure Network Traffic recommendation - Firewalls and Gateways
        • SELECTserver License issue for Thick Client
        • Techniques for Reporting an APM Service Request
        • Verifying conversion to UNICODE
        • An APM user was unable to perform routine tasks post upgrade
        • APM License Disabled Post Certificate Renewal
        • +Area - Wiki Templates
        • +Area - Application Administration
        • +Area - Application Setting
        • Area - Asset Health
        • +Area - Assets
        • +Area - Data Processing
        • +Area - Diagnostic tools and logging
        • +Area - Documents and Attachments
        • +Area - EAM Enterprise Asset Management
        • +Area - Enterprise Data Management
        • +Area - Inspection Management
        • -Area - Installation and Upgrade
          • 7.9 Upgrade fails due to timezone check
          • APM service or client fails to start after hotfix because dlls are blocked by Windows
          • APM upgrade wizard fails to offer time zones in order to make a selection
          • +Email notifications not being sent
          • Thick-client crashes when accessing a custom view.
          • Upgrade failed with Errors - Database version is 704000
          • Upgrading tips when going from 5.x to current version
          • What hotfix is applied on my APM Installation
          • EMW package creation fails due to out of memory exception
        • +Area - Integration and InterOperability
        • +Area - Mobile Computing
        • +Area - ODC
        • Area - Performance Management and Analytics
        • +Area - Reliability Program
        • +Area - Scripts and Tools
        • +Area - Server Manager and Services
        • +Area - Strategy Development
        • +Area - System Performance and Tuning
        • +Area - User Interface and common elements
        • +Area - Work Management
        • Asset Change Request - to include physical location of Asset
        • Asset Removal dialogue window APM Remote is cut off
        • Assetwise Interop Auto-generated Request for Work based on Solution Package is not sending to SAP
        • Attribute has been set as Read-Only error
        • AWEIS/Interop users experiencing auto-acknowledgement for high level alarms
        • BECS on-premise server connection issues
        • Bentley Connect User cannot login to Thick Client with Admin Privileges
        • Bentley Mobile Inspections does not appear to have been updated post hotfix or version upgrade
        • Bin / Storage Location hyphens removed post upgrade to release 7 17
        • Boolean type Indicator Readings fail due to data type difference in ODC On Prem data source vs APM
        • Calculated indicators not calculating if asset status of non-operational
        • Cannot create new Employee, Asset, etc in new installs using apminstall.bak database because Assetwise Interoperability is Active by default
        • Changing Parent taking a very long time
        • Checksheet data lost upon upload
        • Checksheets stopped generating after upgrading to Oracle 19
        • Close Completed Task scheduled action fails to complete
        • Comparative analysis 4D trends of selected 4D indicators remain blank.
        • Copy PO Line does not carry over Price and Price UOM from source PO Line
        • Could not initialize APM Remote Computers due to EXP Remote - Initialization Download Package being deleted
        • Count sheet created with count group filter is not showing any items to be counted
        • Dashboard is not visible for certain users
        • Data difference post upgrade cannot load in the datadiff executable
        • Data loader - Configuration Subscription Error
        • Database error message indicates a missing table post upgrade
        • Database out-of-memory error during upgrade
        • +Database Performance
        • Dataloader allows duplicate entries of the indicators to be added to Standard Task?
        • Default to Normal not working from Checksheet Readings view on APM Mobile Inspections
        • Degradation Indicator shows wrong corrosion rate
        • Deleting Events does not change Priority in Request for Work on a Checksheet
        • Disabling allow switch mobile computers blocks upload transaction call from APM Mobile Inspections
        • Does APM SQL Express 2016 service pack 3
        • Error reported that services cannot get Ultimate ID
        • Excessive blocking in the database
        • Extra charges on Invoices are charged to parent site not the PO's owning site
        • Fluid Condition Sample Receipt Verification is not accepted due to previously received sample
        • Force user login via APM Smart-client and APM Remote client
        • Frequent system crashes due to - AccessViolation Mobile
        • General performance advice on infra maintenance
        • Generic Database Connector error when testing Service after upgrade
        • Group by on large data set not working properly
        • How to create a new table configuration to display list of all maintenance action plan indicators and failure modes
        • How to make the mobile computer to be selected automatically while initializing remote client
        • How to secure communications between APM Clients and Servers
        • How to Undo "Remember me" option
        • Image file on Asset does not display
        • In SAP Gateway (CMMS Interoperability) environment APM fails to create Notification in SAP via alarm acknowledgement due to failed redirect
        • Inactive Handheld (PDA) Mobile Computers assigned to an employee interfere with New Android/IOS Mobile Synchronization assigned to same employee
        • Inbound Aweis Messages processing slowly into APM
        • Incorrect or missing photo thumbnail references on checksheet configurations and reports
        • Indicator alarm doesn't disappear after acknowledging if Indicator Window is open when acknowledging
        • Indicator Readings dataloader for numeric and descriptive indicators
        • Indicator Template Mass Update (Copy To) loops when trying to push Indicator States to Indicators with readings
        • Inspection Photos configuration is not showing photos even when photos have been selected for inclusion in the Inspection Report
        • Integrating APM data with PowerBI Dashboard
        • Invoice missing extra charges.
        • Invoicing error liability quantity is not correct
        • Issues with newly added Unit of Measures
        • Java SAP Middleware unable to consume xsd due to duplicate namespace reference
        • Label printing takes much longer than expected
        • License is disabled shortly after initial APM Environment setup
        • Log on to APM fails after change to CONNECT ID
        • Logging error when CharacteristicMapSet to use for InteropWorkRequests not set
        • MAP Indicator Data Loader errors when loading indicators with the same name
        • Materials Issue error: You cannot choose Asset from this site
        • Mobile computing activity percentage completion does not match the checksheet percentage completion
        • Mobile Inspection replaces entered reading value with enforced limit value
        • Mobile Inspections application shows a Bad Request error
        • Mobile Inspections crashes after running for longer than an hour due to token expiry
        • Multiple Indicators integrated with 4D Analytics have duplicate, triplicate, etc readings
        • Multiple Measurement Point entered on Mobile Inspections not attributed to data collector logged into Mobile
        • Multiple Measurement Point Indicators - number of MP's on the Excel Checksheet
        • New / Browse Indicator buttons on Maintenance Action Plans suffering apparent state refresh issue
        • Next Job Triggers based on WO closed date instead of completion date
        • NSIS fails to install from APM Configuration tool
        • Null pointer Error while removing Documents
        • Obsolete indicator states - KPI Range lower limit error
        • Oracle - APM Application Service does not start
        • Oracle database outage corrupted Remote Download Package Generated SQL
        • Outside diameter, not nominal diameter used to calculated structural minimum thickness
        • Post update user is unable to persist certain objects due to primary key duplication
        • Probability of Failure selection dropdown is unavailable
        • Process inbound messages scheduled action hangs when mandatory reading is blank or percentage completion not met
        • Processing Job fails to push ABC Indicator update via CMMS Interoperability/SAP Gateway
        • Production loss event Ended on date and Duration are not updating.
        • Purchase Notification Email for Store Individuals
        • Random checksheets don't auto generate
        • Remote Download error - Unclosed quotation mark after the character string '%$au'
        • Remote Synchronization error referencing bad settings post update of APM
        • Repetitive Checksheets seem to disappear from APM Mobile Inspection during synchronization
        • Resolving Create Unique Index UserGroup on OQ.UserGroup in Remote download
        • Schedule a restart of the APM/Ivara Services
        • Schema generation hangs due to insufficient resource
        • Secondary Hierarchy missing child asset details
        • Session management server idle time setting will result in services going stale
        • Single user can't log in to APM with CONNECT Credentials
        • Slow data load due to insufficient resources
        • Slow query results from lack of database maintenance
        • Slow response when entering characters in the search field in APM Mobile Inspections for Android
        • Slow synchronization and slow performance of IOS Mobile Inspection due to linked photos
        • smart client and thick client date selector is not working properly
        • Smart Client cannot connect to APM Server Manager after update
        • Smart client crashes on long query due to obsolete ODBC driver and limited RAM
        • Smart client crashes when navigating to Data Management\ Multi-Language Strings tab
        • Smart Clients start crashing on launch after Windows update
        • SmartClients suddenly fail to connect to Bentley Hosted APM Server Manager
        • Standard Job triggering 1st of every month
        • Standard Task next due date based on frequency is not setting correctly nor updating as expected
        • Steps to Create New APM Users
        • Submit Product Improvement Suggestion for Assetwise APM
        • Susceptibility Questionnaires overwritten when customizations migrated via the Environment Migration Wizard (EMW)
        • Thick client Forms Editor freezes if you dropdown certain combos in Properties
        • Thick Client Functionality
        • Thick Client install errors due to mismatch in CustomMethods dll
        • This is a potential memory leak error
        • UI fails to load for UOM Category dialogue
        • Unable to send APM objects through email
        • Unable to transfer asset between sites
        • UOM parameter error on APM Remote
        • Updating the API key will cause Interop service to fail if not updated on the service
        • User can no longer send link to an APM PO via outlook email despite previously being able to do so
        • User receives database access error on attempt at logon to Server Manager
        • Users getting error while opening PDF or any other attachments in APM
        • Using Replace functionality on Indicator States tab does not complete all changes on first attempt.
        • Using same computer name for multiple physical devices (Android or IOS) leads to duplicate indicator readings and large processing backlog
        • View is missing a Browse button post upgrade
        • VM upgrade to Windows Server 2019 - running APM 7.11
        • Web monitor Certificate Error: The security certificate presented by this website was issued for a different website's address
        • What IP addresses need to be whitelisted to allow APM Mobile Inspections through the firewall
        • Where to find server stale status in database
        • Why aren't all relationships available for use when building a configuration
        • Windows domain controllers Active Directory (AD) schema upgrading from version 47 to 87
        • Work Order Triggering based on Indicator Alarm
        • Work Type isn't selectable in follow-up Work
        • +Working with Solution Packages in APM
        • XML data used in a configuration will crash application service and lead to stale servers
      • +APM Known Issues
      • +APM Support Alerts
      • +Features Management
      • +AssetWise Reliability (APM) OData API
      • +Interop: integration setup and troubleshooting
      • +Lift & Shift
      • +Release Documentation
    • +APM Mobile Inspections
    • Introduction to APM Support

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    Upgrade failed with Errors - Database version is 704000

      Product(s): APM Implementation and Performance Management
      Version(s): 7.5
      Environment: N\A
      Area: N/A
      Subarea: N\A

    Problem

    On Upgrade, the following is reported:

    Test the selected instance

     

    Status:

    Failed With Errors.

    Duration:

    000:00:02 (hours:minutes:seconds)

    Action:

     

    Results:

    Failures:

    Database Version

    The database version is 70400. Version 70500 is required.

    Warnings:

    Attachment Path

    The Attachment Path hasn't been set.  To use attachments, you must set the attachments path to a shared location in the runtime section of the Server settings.

    An exception was thrown running this step:

    Exception

    Test Instance failed.



    Solution

    This will be fixed in 7.6.

    WORKAROUNDS - 3 options:

    1. The upgrade is successful to 7.4.  Close the Wizard and start again.  Upgrade continues successfully from 7.4. to 7.5.
    2. Select- Upgrade type =  APM Server,   Target Selection :  Select a database to upgrade

    3. De-select the 'Test the selected instance' at the end of the 74 upgrade.



      Original Author: Giselle Crawford
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