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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki
Handheld computing operating systems
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AssetWise APM - Support Solutions
Introduction to APM Support
Techniques for Reporting an APM Service Request
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APM Implementation and Performance Management
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Area - Wiki Templates
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Area - Application Administration
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Area - Application Setting
Area - Asset Health
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Area - Assets
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Area - Data Processing
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Area - Diagnostic tools and logging
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Area - Documents and Attachments
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Area - EAM Enterprise Asset Management
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Area - Enterprise Data Management
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Area - Inspection Management
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Area - Installation and Upgrade
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Area - Integration and InterOperability
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Area - Licensing, Authentication and User Login
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Area - Microsoft Office data export and import
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Area - Mobile Computing
Android or iOS handheld application crashes
APM Mobile Inspection Service URL changes between release 7.9 and 7.10
APM Mobile inspections (IOS, Android) app is not connecting successfully due to missing Maintenance Group on Employee
APM Mobile Inspections is for checksheets and APM Mobile Countsheets is for countsheets
APM Remote - asset listing tab is blank when browsing assets from the New Work Request dialogue
APM Remote Cumulative Indicators on Checksheets will not accept a reason for lower values
APM Remote fails to generate a new full download package due to corruption of previous download package
APM Remote fails to install due to SQLEXPRESS install failure
APM Remote fails to perform full download with error message stating insufficient diskspace in filegroup "Primary"
APM Remote fails to run initialization due to Web Service being unavailable or busy
APM Remote fails to synchronize due to long ODBC DSN datasource name
APM Remote freezes when taking Photo is the attachment path not defined
APM Remote Setup fails to install due to ODBC System DSN not being IvaraRemote
APM Remote shows Checksheet OID not the Checksheet Number
APM Remote shows Regular UI instead of Data Collector UI
APM Remote synchronization is slow
APM Remote troubleshooting guide
Certified Remote Tablets
Debugging Remote Synchronization problems
Error when installing Android version of Mobile application
Handheld computing operating systems
Handheld unexpected error occurred in IvaraMobile.exe
Import Process failed while synchronizing remote
Inactive Old Ivara Handheld (PDA) Mobile Computers assigned to employee interfere with New Android/IOS Mobile Synchronization
Is there a limitation to the amount of data that can be downloaded to a handheld device?
Mobile Inspection cannot connect error due to duplicate Indicator
APM Mobile Inspections cannot connect to server
Mobile Inspections Indicator Previous reading control is blank when there are no previous readings
Mobile Rest Service cannot start due to shared port been used
New Functionality updates for Remote Tablets in Interoperability
Numeric Keyboard has no decimal on Android Based Devices
Obsolete Mobile Computers Download Packages cause excessive generation and resource usage
Panasonic Toughbook FZG1-4 Barcode Scanner appends extra characters to APM Remote login
Photos are not transferred to readings when uploading via the REST Service
Remote Checksheets are not processing
Remote client crashes on FZM1 Tablets due to barcode scanner not releasing memory properly
Remote Client Package Settings
Remote doesn't complete syncronization due to a remote security profile
Remote download package does not generate SQL on first save
Remote fails to synchronize due to insufficient privileges to the XML_DLPackages folder
Remote Package Generation fails when duplicate Container # used between sites
Remote synchronization fails due to duplicate indicator state
Remote Work Request Title not working from the Asset object
Security Profiles preventing full synchronization of APM Mobile and were keeping one-time checksheets from uploading
Setting default camera to use in APM Remote Packager
Slow synchronization of APM Asset Reliability Remote
Some standard documents not downloaded to APM Remote
Synchronization Failure on Remote - Exception during file generation
Synchronization time out error
Tablet Inspection Checksheet - Auto Upload Process
The 'Site' field is blank error processing upload transaction
Where can I find the diagnostic log files on a handheld device?
Android client occasion posts a Page Expiry Message
APM Mobile could not connect to server, the Mobile Rest Service Provider is not responding
APM Mobile Inspection readings lost before upload
APM Mobile inspections (IOS, Android) app is not connecting successfully due to missing Maintenance Group on Employee 1
APM Mobile Inspections previous readings are not in order
APM Mobile Inspections previous readings are not showing
APM Mobile Inspections upload speed greatly reduced due to unparented assets on assigned indicators
APM Mobile swiping indicator carousel beyond last inspection causes app to crash
APM Remote does not have a Mark as Available Button from the Reading Entry Panel
APM Remote fails to synchronized due to unresponsive service
APM Remote freezes when invoking Take Photo button
APM Remote Mark Asset as unavailable overwrites some Indicator Readings on the same asset but not others
APM Remote tablet fails to sync due to SQL database size limit exceeding 10GB
Approver Identification on APM remote has incorrect field length
Cannot scan QR codes via photo button into APM Mobile Inspections search bar
Individual APM Mobile Inspections settings need to be pushed to mobile clients via MDM
Mobile computer cannot connect with server
Newly added indicators exception based Checksheets via Remote Master list not editable
Photos not uploading from APM Mobile to APM Foundation due to size
Test Lab not populated by default on indicator reading for Adhoc checksheet in APM Remote
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Area - ODC
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Area - Performance Management and Analytics
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Area - Reliability Program
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Area - Scripts and Tools
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Area - Server Manager and Services
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Area - Strategy Development
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Area - System Performance and Tuning
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Area - User Interface and common elements
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Area - Work Management
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Area - APM Known Issues
Asset Change Request - to include physical location of Asset
Assetwise Interop Auto-generated Request for Work based on Solution Package is not sending to SAP
Asset Removal dialogue window APM Remote is cut off
Attribute has been set as Read-Only error
AWEIS/Interop users experiencing auto-acknowledgement for high level alarms
BECS on-premise server connection issues
Bentley Connect User cannot login to Thick Client with Admin Privileges
Bentley Mobile Inspections does not appear to have been updated post hotfix or version upgrade
Bin / Storage Location hyphens removed post upgrade to release 7 17
Boolean type Indicator Readings fail due to data type difference in ODC On Prem data source vs APM
Calculated indicators not calculating if asset status of non-operational
Cannot create new Employee, Asset, etc in new installs using apminstall.bak database because Assetwise Interoperability is Active by default
Changing Parent taking a very long time
Checksheet data lost upon upload
Checksheets stopped generating after upgrading to Oracle 19
Close Completed Task scheduled action fails to complete
Comparative analysis 4D trends of selected 4D indicators remain blank.
Copy PO Line does not carry over Price and Price UOM from source PO Line
Could not initialize APM Remote Computers due to EXP Remote - Initialization Download Package being deleted
Count sheet created with count group filter is not showing any items to be counted
Dashboard is not visible for certain users
Data difference post upgrade cannot load in the datadiff executable
Data loader - Configuration Subscription Error
Database error message indicates a missing table post upgrade
Database out-of-memory error during upgrade
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Database Performance
Dataloader allows duplicate entries of the indicators to be added to Standard Task?
Default to Normal not working from Checksheet Readings view on APM Mobile Inspections
Degradation Indicator shows wrong corrosion rate
Deleting Events does not change Priority in Request for Work on a Checksheet
Disabling allow switch mobile computers blocks upload transaction call from APM Mobile Inspections
Does APM SQL Express 2016 service pack 3
Error reported that services cannot get Ultimate ID
Excessive blocking in the database
Extra charges on Invoices are charged to parent site not the PO's owning site
Fluid Condition Sample Receipt Verification is not accepted due to previously received sample
Force user login via APM Smart-client and APM Remote client
Frequent system crashes due to - AccessViolation Mobile
General performance advice on infra maintenance
Generic Database Connector error when testing Service after upgrade
Group by on large data set not working properly
How to create a new table configuration to display list of all maintenance action plan indicators and failure modes
How to make the mobile computer to be selected automatically while initializing remote client
How to secure communications between APM Clients and Servers
How to Undo "Remember me" option
Image file on Asset does not display
In SAP Gateway (CMMS Interoperability) environment APM fails to create Notification in SAP via alarm acknowledgement due to failed redirect
Inactive Handheld (PDA) Mobile Computers assigned to an employee interfere with New Android/IOS Mobile Synchronization assigned to same employee
Inbound Aweis Messages processing slowly into APM
Incorrect or missing photo thumbnail references on checksheet configurations and reports
Indicator alarm doesn't disappear after acknowledging if Indicator Window is open when acknowledging
Indicator Readings dataloader for numeric and descriptive indicators
Indicator Template Mass Update (Copy To) loops when trying to push Indicator States to Indicators with readings
Inspection Photos configuration is not showing photos even when photos have been selected for inclusion in the Inspection Report
Integrating APM data with PowerBI Dashboard
Invoice missing extra charges.
Invoicing error liability quantity is not correct
Issues with newly added Unit of Measures
Java SAP Middleware unable to consume xsd due to duplicate namespace reference
Label printing takes much longer than expected
License is disabled shortly after initial APM Environment setup
Log on to APM fails after change to CONNECT ID
Logging error when CharacteristicMapSet to use for InteropWorkRequests not set
MAP Indicator Data Loader errors when loading indicators with the same name
Materials Issue error: You cannot choose Asset from this site
Mobile computing activity percentage completion does not match the checksheet percentage completion
Mobile Inspection replaces entered reading value with enforced limit value
Mobile Inspections application shows a Bad Request error
Mobile Inspections crashes after running for longer than an hour due to token expiry
Multiple Indicators integrated with 4D Analytics have duplicate, triplicate, etc readings
Multiple Measurement Point entered on Mobile Inspections not attributed to data collector logged into Mobile
Multiple Measurement Point Indicators - number of MP's on the Excel Checksheet
New / Browse Indicator buttons on Maintenance Action Plans suffering apparent state refresh issue
Next Job Triggers based on WO closed date instead of completion date
NSIS fails to install from APM Configuration tool
Null pointer Error while removing Documents
Obsolete indicator states - KPI Range lower limit error
Oracle - APM Application Service does not start
Oracle database outage corrupted Remote Download Package Generated SQL
Outside diameter, not nominal diameter used to calculated structural minimum thickness
Post update user is unable to persist certain objects due to primary key duplication
Probability of Failure selection dropdown is unavailable
Process inbound messages scheduled action hangs when mandatory reading is blank or percentage completion not met
Processing Job fails to push ABC Indicator update via CMMS Interoperability/SAP Gateway
Production loss event Ended on date and Duration are not updating.
Purchase Notification Email for Store Individuals
Random checksheets don't auto generate
Remote Download error - Unclosed quotation mark after the character string '%$au'
Remote Synchronization error referencing bad settings post update of APM
Repetitive Checksheets seem to disappear from APM Mobile Inspection during synchronization
Resolving Create Unique Index UserGroup on OQ.UserGroup in Remote download
Schedule a restart of the APM/Ivara Services
Schema generation hangs due to insufficient resource
Secondary Hierarchy missing child asset details
Session management server idle time setting will result in services going stale
Single user can't log in to APM with CONNECT Credentials
Slow data load due to insufficient resources
Slow query results from lack of database maintenance
Slow response when entering characters in the search field in APM Mobile Inspections for Android
Slow synchronization and slow performance of IOS Mobile Inspection due to linked photos
smart client and thick client date selector is not working properly
Smart Client cannot connect to APM Server Manager after update
Smart client crashes on long query due to obsolete ODBC driver and limited RAM
Smart client crashes when navigating to Data Management\ Multi-Language Strings tab
Smart Clients start crashing on launch after Windows update
SmartClients suddenly fail to connect to Bentley Hosted APM Server Manager
Standard Job triggering 1st of every month
Standard Task next due date based on frequency is not setting correctly nor updating as expected
Steps to Create New APM Users
Submit Product Improvement Suggestion for Assetwise APM
Susceptibility Questionnaires overwritten when customizations migrated via the Environment Migration Wizard (EMW)
Thick client Forms Editor freezes if you dropdown certain combos in Properties
Thick Client Functionality
Thick Client install errors due to mismatch in CustomMethods dll
This is a potential memory leak error
UI fails to load for UOM Category dialogue
Unable to send APM objects through email
Unable to transfer asset between sites
UOM parameter error on APM Remote
Updating the API key will cause Interop service to fail if not updated on the service
User can no longer send link to an APM PO via outlook email despite previously being able to do so
User receives database access error on attempt at logon to Server Manager
Users getting error while opening PDF or any other attachments in APM
Using Replace functionality on Indicator States tab does not complete all changes on first attempt.
Using same computer name for multiple physical devices (Android or IOS) leads to duplicate indicator readings and large processing backlog
View is missing a Browse button post upgrade
VM upgrade to Windows Server 2019 - running APM 7.11
Web monitor Certificate Error: The security certificate presented by this website was issued for a different website's address
What IP addresses need to be whitelisted to allow APM Mobile Inspections through the firewall
Where to find server stale status in database
Why aren't all relationships available for use when building a configuration
Windows domain controllers Active Directory (AD) schema upgrading from version 47 to 87
Work Order Triggering based on Indicator Alarm
Work Type isn't selectable in follow-up Work
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Working with Solution Packages in APM
XML data used in a configuration will crash application service and lead to stale servers
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APM Mobile Inspections
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AssetWise Reliability (APM) OData API
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Lift & Shift to Hosted
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Release Documentation
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APM Support Alerts
Remote session is being created every minute and not being released
Questions about this article, topic, or product? Click here.
Handheld computing operating systems
Product(s):
APM Implementation and Performance Management
Version(s):
7.6+
Environment:
N\A
Area:
N/A
Subarea:
N\A
What are the pros and cons of utilizing Android devices versus Windows?
Feature
Windows Remote
Android Handheld
(new in 7.6)
CE Handheld (deprecated)
General description
Based on same architecture as smart client. Support Panasonic and Motion tablets running Win 8.1+
Any android devices running 4.2 or later. Based on Xamarain cross platform framework with iOS planned.
Custom framework built on
.Net Compact Framework and SQL Ce
Collect readings
Supported. Has data collector view and maintenance professional view
Supported.
Supported
Next/Prev UI
Supported with pen flick or next/previous buttons
Supported with finger Swipe
Supported with Next/Previous button press
Find indicator or asset by barcode
Supported
Indicators for an Asset barcode
Indicators for an Asset barcode
Offline support
Yes
Yes
Yes
Sync mode
Dock & manual
Automatic download / manual upload
Manual download and upload
Camera
Supported.
Supported
Attaching files/pictures already taken through a 3
rd
party camera app
Barcode
Supported. Panasonic hardware SDK or Intermec barcode SDK
Supported through either panasonic hardware barcode or camera OCR
Supported using keyboard emulation
Security
Supported
Not supported
Supported for button press only
Count Sheets (inventory)
Not Supported (Can be added through customization)
Not supported, though planned.
Supported
End user list column changes
Supported
Not supported
Supported
See Also
N/A
Original Author:
Roy Suthers
AssetWise APM
7.6+
APM Implementation and Performance Management
en
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Created by
Roy Suthers
When:
Mon, Mar 13 2017 4:18 PM
Last revision by
Joseph Marin
When:
Mon, Jan 8 2024 12:22 PM
Revisions:
3
Comments:
0
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