Smart client immediately fails to start-up due to corrupted client.xml and inadequate folder permissions

	Product(s):	APM Implementation and Performance Management
	Version(s):	6.2.3
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

Problem

When I try to logon to Development System Smart Client I get a Window's message "IvaraClient has stopped working" and system closes.

Solution

The client settings xml was corrupted;
C:\Users\username\AppData\Local\Bentley\IvaraEXP\Settings\dev smart client\6.2\client.xml

When it was opened in notepad, client.xml was totally blank despite the file size being 27KB. Further review revealed that the Ivara related folders in AppData and ProgramData did not allow the user to Read, Write and Modify. So when the client was uninstalled not all files and folder were deleted and those that remained had improper permissions for the user.

Uninstalled the Dev Smart Client (Prod and QA worked without issue) and deleted all Dev Smart Client related Ivara folders and files manually. Changed the folder permissions to all Ivara and log folders to read/write/modify. Reinstalled Dev Smart-client from the deployment server. Dev Smart Client started without issue.

Original Author:

Joe Marin