User is not able to select an existing APM work order for alarm acknowledgement. (option: Use existing work document]
It is known that the work order was generated by an alarm reading used as a trigger on a Standard Job.
Business scenario Based on indicator state a work order is automatically generated via a job.The asset engineer also gets the alarm (to inform him about situation).Asset engineer should be able to acknowledge the alarm by adding it to the existing APM order.(option: acknowledgment method: Order with option 'Use an existing work document')
But the work order known to exist is not listed in the browse work orders.
APM Help - Setting Acknowledgment Policies