<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>APM ODC PI stopped polling when PI permissions changed to trust authentication</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>APM ODC PI stopped polling when PI permissions changed to trust authentication</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication</link><pubDate>Fri, 02 Jun 2023 15:00:30 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:174eb5b0-139c-49f4-a222-7183ec21441b</guid><dc:creator>Joseph Marin</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication#comments</comments><description>Current Revision posted to Asset Reliability | AssetWise APM Wiki by Joseph Marin on 6/2/2023 3:00:30 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem&lt;/h1&gt;
&lt;p&gt;The APM-PI connections has been lost since last Thursday, therefore ONLINE&amp;nbsp;INDICATORS will not trigger any alarm in case of failure.&lt;/p&gt;
&lt;p&gt;User changed PI side permissions to use trust authentication. Ivara /Bentley APM was trusted but the APM application settings for the ODC service was still set to authenticate using the defined network username. This resulted in rejection on the PI side.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;From the enterprise level &amp;gt; Services view &amp;gt; ODC tab. Open the Datasource and click the edit button. Click on the Brwose button beside the &amp;quot;Identifier&amp;quot; field. Remove the username and click ok. Click OK to save the changes to the Datasource.&amp;nbsp;This will force the ODC service using that datasource to use Trust Authentication when accessing PI.&lt;/p&gt;
&lt;p&gt;&lt;img alt=" " height="572" src="/resized-image/__size/800x600/__key/communityserver-wikis-components-files/00-00-00-02-43/PI-Data-Source.jpg" width="1018" /&gt;&lt;/p&gt;
&lt;p&gt;Restart the APM ODC Service on the server for the new credentials to take effect. Check back on the indicators to see if they are returning readings. You may need to wait for the shortest Polling interval to elapse before you start seeing readings.&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Trust Authentication, PI, ODC&lt;/div&gt;
</description></item><item><title>APM ODC PI stopped polling when PI permissions changed to trust authentication</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication/revision/4</link><pubDate>Wed, 02 Dec 2020 19:31:24 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:174eb5b0-139c-49f4-a222-7183ec21441b</guid><dc:creator>Deborah Gardiner</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication#comments</comments><description>Revision 4 posted to Asset Reliability | AssetWise APM Wiki by Deborah Gardiner on 12/2/2020 7:31:24 PM&lt;br /&gt;

&lt;table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem&lt;/h1&gt;
&lt;p&gt;The APM-PI connections has been lost since last Thursday, therefore ONLINE&amp;nbsp;INDICATORS will not trigger any alarm in case of failure.&lt;/p&gt;
&lt;p&gt;User changed PI side permissions to use trust authentication. Ivara /Bentley APM was trusted but the APM application settings for the ODC service was still set to authenticate using the defined network username. This resulted in rejection on the PI side.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;From the enterprise level &amp;gt; Services view &amp;gt; ODC tab. Open the Datasource and click the edit button. Click on the Brwose button beside the &amp;quot;Identifier&amp;quot; field. Remove the username and click ok. Click OK to save the changes to the Datasource.&amp;nbsp;This will force the ODC service using that datasource to use Trust Authentication when accessing PI.&lt;/p&gt;
&lt;p&gt;&lt;img alt=" " height="572" src="/resized-image/__size/800x600/__key/communityserver-wikis-components-files/00-00-00-02-43/PI-Data-Source.jpg" width="1018" /&gt;&lt;/p&gt;
&lt;p&gt;Restart the APM ODC Service on the server for the new credentials to take effect. Check back on the indicators to see if they are returning readings. You may need to wait for the shortest Polling interval to elapse before you start seeing readings.&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Trust Authentication, PI, ODC&lt;/div&gt;
</description></item><item><title>APM ODC PI stopped polling when PI permissions changed to trust authentication</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication/revision/3</link><pubDate>Fri, 29 Jun 2018 15:13:08 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:174eb5b0-139c-49f4-a222-7183ec21441b</guid><dc:creator>Joseph Marin</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication#comments</comments><description>Revision 3 posted to Asset Reliability | AssetWise APM Wiki by Joseph Marin on 6/29/2018 3:13:08 PM&lt;br /&gt;

&lt;table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem&lt;/h1&gt;
&lt;p&gt;The APM-PI connections has been lost since last Thursday, therefore ONLINE&amp;nbsp;INDICATORS will not trigger any alarm in case of failure.&lt;/p&gt;
&lt;p&gt;User changed PI side permissions to use trust authentication. Ivara /Bentley APM was trusted but the APM application settings for the ODC service was still set to authenticate using the defined network username. This resulted in rejection on the PI side.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;From the enterprise level &amp;gt; Services view &amp;gt; ODC tab. Open the Datasource and click the edit button. Click on the Brwose button beside the &amp;quot;Identifier&amp;quot; field. Remove the username and click ok. Click OK to save the changes to the Datasource.&amp;nbsp;This will force the ODC service using that datasource to use Trust Authentication when accessing PI.&lt;/p&gt;
&lt;p&gt;&lt;img alt=" " height="572" src="/resized-image/__size/800x600/__key/communityserver-wikis-components-files/00-00-00-02-43/PI-Data-Source.jpg" width="1018" /&gt;&lt;/p&gt;
&lt;p&gt;Restart the APM ODC Service on the server for the new credentials to take effect. Check back on the indicators to see if they are returning readings. You may need to wait for the shortest Polling interval to elapse before you start seeing readings.&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Trust Authentication, PI, ODC&lt;/div&gt;
</description></item><item><title>APM ODC PI stopped polling when PI permissions changed to trust authentication</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication/revision/2</link><pubDate>Tue, 23 Jan 2018 17:50:00 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:174eb5b0-139c-49f4-a222-7183ec21441b</guid><dc:creator>Joseph Marin</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication#comments</comments><description>Revision 2 posted to Asset Reliability | AssetWise APM Wiki by Joseph Marin on 1/23/2018 5:50:00 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem&lt;/h1&gt;
&lt;p&gt;The APM-PI connections has been lost since last Thursday, therefore ONLINE&amp;nbsp;INDICATORS will not trigger any alarm in case of failure.&lt;/p&gt;
&lt;p&gt;User changed PI side permissions to use trust authentication. Ivara /Bentley APM was trusted but the APM application settings for the ODC service was still set to authenticate using the defined network username. This resulted in rejection on the PI side.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;From the enterprise level &amp;gt; Services view &amp;gt; ODC tab. Open the Datasource and click the edit button. Click on the Brwose button beside the &amp;quot;Identifier&amp;quot; field. Remove the username and click ok. Click OK to save the changes to the Datasource.&amp;nbsp;This will force the ODC service using that datasource to use Trust Authentication when accessing PI.&lt;/p&gt;
&lt;p&gt;&lt;img alt=" " height="530" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-43/PI-ODC-Datasource.jpg" width="1010" /&gt;&lt;/p&gt;
&lt;p&gt;Restart the APM ODC Service on the server for the new credentials to take effect. Check back on the indicators to see if they are returning readings. You may need to wait for the shortest Polling interval to elapse before you start seeing readings.&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Trust Authentication, PI, ODC&lt;/div&gt;
</description></item><item><title>APM ODC PI stopped polling when PI permissions changed to trust authentication</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication/revision/1</link><pubDate>Tue, 23 Jan 2018 17:46:13 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:174eb5b0-139c-49f4-a222-7183ec21441b</guid><dc:creator>Joseph Marin</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/37543/apm-odc-pi-stopped-polling-when-pi-permissions-changed-to-trust-authentication#comments</comments><description>Revision 1 posted to Asset Reliability | AssetWise APM Wiki by Joseph Marin on 1/23/2018 5:46:13 PM&lt;br /&gt;
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem&lt;/h1&gt;
&lt;p&gt;The APM-PI connections has been lost since last Thursday, therefore ONLINE&amp;nbsp;INDICATORS will not trigger any alarm in case of failure.&lt;/p&gt;
&lt;p&gt;User changed PI side permissions to use trust authentication. Ivara /Bentley APM was trusted but the APM application settings for the ODC service was still set to authenticate using the defined network username. This resulted in rejection on the PI side.&lt;/p&gt;&lt;br /&gt;&lt;br /&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;From the enterprise level &amp;gt; Services view &amp;gt; ODC tab. Open the Datasource and click the edit button. Click on the Brwose button beside the &amp;quot;Identifier&amp;quot; field. Remove the username and click ok. Click OK to save the changes to the Datasource.&amp;nbsp;This will force the ODC service using that datasource to use Trust Authentication when accessing PI.&lt;/p&gt;
&lt;p&gt;Restart the APM ODC Service on the server for the new credentials to take effect. Check back on the indicators to see if they are returning readings. You may need to wait for the shortest Polling interval to elapse before you start seeing readings.&lt;/p&gt;&lt;br /&gt;&lt;br /&gt;&lt;img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Trust Authentication, PI, ODC&lt;/div&gt;
</description></item></channel></rss>