Verify/Create your Bentley Connect ID and join the APM BeCommunity…
If this is the first time and you are not sure you have an ID:
Go to APM BeCommunity: https://communities.bentley.com/products/assetwise/asset_performance_management/
Click on the avatar to log in and join the APM BeCommunity…
You can Bookmark the page, and setup notification options for the Forum to be notified of new posts specifically related to APM,
Important to setup...
Notifications for Support Alerts:
Go to the Asset Reliability Wiki/Support Alerts page'
Click on More:
Notifications of news posts on our Blog, including announcements of upcoming SIG webinars and new Release announcements.
Go to the Blog tile:
You can introduce yourself to others in the community and invite them to connect with you. Go to Welcome APM Users
Here are some useful links:
Bentley Communities Helpful Guidelines
Bentley Communities Forum Tips
On Demand APM Learning
To submit an Service Request go to https://connect.bentley.com/, navigate to My Support section:
Also see this article for techniques for reporting APM product SRs
Bentley CONNECT Ids for all the users at your account can be managed and maintained by users that have an Admin or Co-Admin role assigned to their Bentley CONNECT ID.
If you need help with setting up users, or need to find out who are Administrators/Co-administrators for your account, submit an SR to the Website Assistance Team.
Here is a short video on managing users:
User Management video
Here is the link where the administrators need to go to do this task:
If you need further help with setting up users, or need to find out who are Administrators/Co-administrators for your account, submit an SR to the Website Assistance Team
Priority 1 (P1)
Complete loss of service or production down situations where no workaround exists.
Incidents which have a critical impact on the business’s ability to maintain operations and demand an immediate response.
The production down incident affects multiple locations or high number of users in one (1) location.
Users at multiple sites cannot access the system and no workaround exists.
Priority 2 (P2)
Severe loss of functionality or performance.
Major feature/product failure, where short-term workaround may be available; operation can continue in a restricted fashion. The application is usable but severely limited. Risk of impacting the deadline. A high number of users unable to perform their functions.
Users can access system and, while a workaround exists, there is material
degradation of functionality or performance
Priority 3 (P3)
Incidents that cause non-critical product features to malfunction consistently.
Major feature/product failure where an acceptable workaround is available.
Problems with a business function in the software, which causes severe inconvenience to users.
A non-critical service is not available to some users.
Priority 4 (P4)
Incidents that do not compromise production or for which a suitable workaround has been identified.
Operational questions, informational requests. Limited impact and urgency work progress not directly impacted.
The behavior varies from user expectations, but the system works as designed. Resolution would occur during a future update.