APM Remote fails to run initialization due to Web Service being unavailable or busy

	Product(s):	APM Implementation and Performance Management
	Version(s):	7
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

Problem

APM Remote fails to run initialization due to Web Service being unavailable or busy.

Solution

Check the RemoteSynchronizer log. If the error log entry contains the following:

2018-06-20 18:58:10.1395Z Error Joe.Marin Ivara.Replication.Remote.Synchronizer.Client [9] Synchronization Failure EXCEPTION OCCURRED:EndpointNotFoundException There was no endpoint listening at http://xxxxxx.bentley.com/remotesvc/RemoteService/Synchronize that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Server stack trace: ...

...WebException The remote server returned an error: (404) Not Found. at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

Mesaages of this type indicate that the web service is busy or unavailable. If your web service was installed correctly and had been working previously simply launch the IIS Manager, highlight the Web Server and select restart. This will often resolve the issue.