Unable to sign in when a domain is included on the userhttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/40249/unable-to-sign-in-when-a-domain-is-included-on-the-useren-USTelligent Community 12Unable to sign in when a domain is included on the userhttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/40249/unable-to-sign-in-when-a-domain-is-included-on-the-userTue, 13 Nov 2018 18:41:13 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:ed595807-8371-493a-af79-1a07803aa170Diana Marinhttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/40249/unable-to-sign-in-when-a-domain-is-included-on-the-user#commentsCurrent Revision posted to Asset Reliability | AssetWise APM Wiki by Diana Marin on 11/13/2018 6:41:13 PM<br /> <table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>AssetWise APM Foundation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Security</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>Users</td> <td></td> </tr> </tbody> </table> <p></p> <h1>Problem</h1> <p>After a domain is entered on the user object in APM, the user can no longer sign in.This occurs even though the domain validates inside of APM.</p> <h1></h1> <h1>Solution</h1> <p>Domains entered in APM cannot include the sub-domain.</p> <p>For example, if your domain is apm.bentley.com, you must enter only apm as the domain on the user object.</p> <p><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-43/3443.1.png" /></p> <p>&nbsp;</p> <p><br /><img style="border-width:0px;" alt=" " height="60" src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: AssetWise APM, Assetwise APM Foundation, en</div> Unable to sign in when a domain is included on the userhttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/40249/unable-to-sign-in-when-a-domain-is-included-on-the-user/revision/1Tue, 13 Nov 2018 18:39:05 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:ed595807-8371-493a-af79-1a07803aa170Diana Marinhttps://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/40249/unable-to-sign-in-when-a-domain-is-included-on-the-user#commentsRevision 1 posted to Asset Reliability | AssetWise APM Wiki by Diana Marin on 11/13/2018 6:39:05 PM<br /> <table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>AssetWise APM Foundation</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>N\A</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N\A</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Security</td> <td></td></tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>Users</td> <td></td></tr></tbody></table> <p></p> <h1>Problem</h1> <p>After a domain is entered on the user object in APM, the user can no longer sign in.This occurs even though the domain validates inside of APM.</p><br /><br /> <h1>Solution</h1> <p>Domains entered in APM cannot include the sub-domain.</p> <p>&nbsp;</p> <p>For example, if your domain is apm.bentley.com, you must enter only apm as the domain on the user object.</p> <p>&nbsp;</p> <p>&nbsp;</p><br /><img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: AssetWise APM, Assetwise APM Foundation, en</div>