Trying to get notification on ODC alarm readings.
Server Instance Email settings for SMTP gateway have been verified, and the test SMTP send email applet works successfully on the Server. Notification settings on the Indicators and in APM have been verified.
Users are not receiving notifications, actually, the Server Instance running the ODC Service Provider is not sending them.
If the Server Instance Service is running as Local System, the likely cause is that there is no email account associated with the APM Employee which references the Local System APM User login ($MACHINE_NAME).
Go to the Personnel view, Edit the Employee record, go to Contact Info tab and add an email address to this Employee.
The email address typically can be anything that resembles a valid email address, such as: ODC@APM.com. This value will be used in the SENDER/FROM field of the SMTP send command.
Using the test SMTP applet, you can verify if your SMTP gateway has restriction on the SENDER email or not. Some companies' SMTP gateway may be set to verify SENDER's email, but all SMTP gateways require that SENDER is NOT NULL.
Test SMTP Send:
https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/27900/utility-to-test-smtp-send