User can access APM but Indicator's 4D Analytics tab indicates a login failure

	Product(s):	APM Implementation and Performance Management
	Version(s):	7.12.3
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem Description

Whereas some users can access 4D Analytics tab on an Indicator to view historical indicator readings, other users reported that they receive a seemless login error:

Solution

4D Analytics data is stored in a separate database and application from APM, although the 2 appear to be seamlessly integrated when viewing the 4D Analytics tab. When there is a seemless login failure, this indicates that the user has not been granted Access to the Amulet (4D Analytics) database/application. Launch a request to the project team to grant access to these additional users to the 4D Analytics (Amulet).