<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade</link><pubDate>Thu, 04 Nov 2021 19:37:42 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:88db8fff-5877-43e9-ba1c-23075fd6c85b</guid><dc:creator>Giselle Notte</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade#comments</comments><description>Current Revision posted to Asset Reliability | AssetWise APM Wiki by Giselle Notte on 11/4/2021 7:37:42 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;" width="30%"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7.x&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;User recently upgraded APM but missed upgrading the On Prem ODC Agent. The Agent would continue to run but was un able to upload and process readings into APM. The following error message was reported in the error log for the ODC service:&lt;/p&gt;
&lt;p&gt;&amp;quot;2020-01-01 12:00:00.0000Z - FATAL: DatabaseProcessor.ProcessPendingRequest() - exception thrown: &lt;br /&gt;EXCEPTION: System.Exception: SQL Query failed, SQL:&lt;br /&gt;select ODBC_HISTORY.Sample_rank , ODBC_HISTORY.Sample_date&lt;br /&gt;from ODBC_COMPONENT, ODBC_HISTORY&lt;br /&gt;where ODBC_COMPONENT.COMP_NO = ODBC_HISTORY.COMP_NO&lt;br /&gt;and ODBC_COMPONENT.ASSET_ID = &amp;hellip;.&amp;quot;&lt;/p&gt;
&lt;p&gt;.&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;On the ODC Data Source that is running the On Prem ODC Agent, check that the version matches the version of APM Foundation. If it does not, uninstall the On Prem ODC Agent, making sure to clear the temporary On Prem Agent Database. Next copy the installation file&amp;nbsp;of the On Prem ODC Agent from the APM server install:&lt;/p&gt;
&lt;p&gt;C:\Program Files\Bentley\AssetWise Performance Management\OnPremODCAgent&lt;/p&gt;
&lt;p&gt;Follow the APM ODC Guide instructions for setting up the On Premises ODC Agent for your version of APM.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-43/4174.NewLogo.png"&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: apm, On Prem Agent, APM Implementation and Performance Management, ODC&lt;/div&gt;
</description></item><item><title>ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade/revision/2</link><pubDate>Wed, 02 Dec 2020 19:31:27 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:88db8fff-5877-43e9-ba1c-23075fd6c85b</guid><dc:creator>Deborah Gardiner</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade#comments</comments><description>Revision 2 posted to Asset Reliability | AssetWise APM Wiki by Deborah Gardiner on 12/2/2020 7:31:27 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;" width="30%"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7.x&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;User recently upgraded APM but missed upgrading the On Prem ODC Agent. The Agent would continue to run but was un able to upload and process readings into APM. The following error message was reported in the error log for the ODC service:&lt;/p&gt;
&lt;p&gt;&amp;quot;2020-01-01 12:00:00.0000Z - FATAL: DatabaseProcessor.ProcessPendingRequest() - exception thrown: &lt;br /&gt;EXCEPTION: System.Exception: SQL Query failed, SQL:&lt;br /&gt;select ODBC_HISTORY.Sample_rank , ODBC_HISTORY.Sample_date&lt;br /&gt;from ODBC_COMPONENT, ODBC_HISTORY&lt;br /&gt;where ODBC_COMPONENT.COMP_NO = ODBC_HISTORY.COMP_NO&lt;br /&gt;and ODBC_COMPONENT.ASSET_ID = &amp;hellip;.&amp;quot;&lt;/p&gt;
&lt;p&gt;.&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;On the ODC Data Source that is running the On Prem ODC Agent, check that the version matches the version of APM Foundation. If it does not, uninstall the On Prem ODC Agent, making sure to clear the temporary On Prem Agent Database. Next copy the installation file&amp;nbsp;of the On Prem ODC Agent from the APM server install:&lt;/p&gt;
&lt;p&gt;C:\Program Files\Bentley\AssetWise Performance Management\OnPremODCAgent&lt;/p&gt;
&lt;p&gt;Follow the APM ODC Guide instructions for setting up the On Premises ODC Agent for your version of APM.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-43/4174.NewLogo.png"&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: apm, On Prem Agent, APM Implementation and Performance Management, ODC&lt;/div&gt;
</description></item><item><title>ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade</title><link>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade/revision/1</link><pubDate>Wed, 15 Jul 2020 18:46:32 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:88db8fff-5877-43e9-ba1c-23075fd6c85b</guid><dc:creator>Joseph Marin</dc:creator><comments>https://communities.bentley.com/products/assetwise/asset_performance_management/w/wiki/50691/odc-readings-from-on-prem-odc-agent-suddenly-stop-processing-after-upgrade#comments</comments><description>Revision 1 posted to Asset Reliability | AssetWise APM Wiki by Joseph Marin on 7/15/2020 6:46:32 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;" width="30%"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;APM Implementation and Performance Management&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;7.x&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;User recently upgraded APM but missed upgrading the On Prem ODC Agent. The Agent would continue to run but was un able to upload and process readings into APM. The following error message was reported in the error log for the ODC service:&lt;/p&gt;
&lt;p&gt;&amp;quot;2020-01-01 12:00:00.0000Z - FATAL: DatabaseProcessor.ProcessPendingRequest() - exception thrown: &lt;br /&gt;EXCEPTION: System.Exception: SQL Query failed, SQL:&lt;br /&gt;select ODBC_HISTORY.Sample_rank , ODBC_HISTORY.Sample_date&lt;br /&gt;from ODBC_COMPONENT, ODBC_HISTORY&lt;br /&gt;where ODBC_COMPONENT.COMP_NO = ODBC_HISTORY.COMP_NO&lt;br /&gt;and ODBC_COMPONENT.ASSET_ID = &amp;hellip;.&amp;quot;&lt;/p&gt;
&lt;p&gt;.&lt;/p&gt;
&lt;h1&gt;Solution&lt;/h1&gt;
&lt;p&gt;On the ODC Data Source that is running the On Prem ODC Agent, check that the version matches the version of APM Foundation. If it does not, uninstall the On Prem ODC Agent, making sure to clear the temporary On Prem Agent Database. Next copy the installation file&amp;nbsp;of the On Prem ODC Agent from the APM server install:&lt;/p&gt;
&lt;p&gt;C:\Program Files\Bentley\AssetWise Performance Management\OnPremODCAgent&lt;/p&gt;
&lt;p&gt;Follow the APM ODC Guide instructions for setting up the On Premises ODC Agent for your version of APM.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-43/4174.NewLogo.png"&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: apm, On Prem Agent, APM Implementation and Performance Management, ODC&lt;/div&gt;
</description></item></channel></rss>