Problem:
In APM, sometimes the indicator is flagged as in alarm, but the option for acknowledging the alarm is not available/grayed out.
This behavior occurs very rarely, in a yet unreproducible use case.
On the affected indicator’s Readings view >> Current Status tab, the check box in front of This indicator is currently in a state of alarm is checked but, the Alarm type is (None)
Solution:
Here is the solution to resolve this issue;
Note: Ensure that the solution is tested and validated in the QA environment before doing any changes in Production environment.
See Also:
Service Request: 7001071676