Notes on Monitoring and Crash Log Management

	Product(s):	AssetWise APM Foundation
	Version(s):	All
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

APM uses a third party product called ADPlus to monitor IvaraServer.exe processes for faults. It will automatically create memory dmp files to capture information helpful in troubleshooting problems leading to a process crash.

Monitoring the monitor

HouseKeeping
- Everywhere AdPlus is installed - need to monitor for dumps
- New folder is created everytime there Process restart
- Only need to keep 2 or 3 iterations of folder history
- The most recent created would be the current iteration created on most recent process startup.
- Not all folders will contain dumps,
  - If there is a crash there will be a full mem dump , which needs to be reported and likely there will also be mini dumps
  - If there was a controlled stop, under normal circumstances there should not be a full mem dump. There could be mini dumps, but these do not need to be reported.
  - If Support is investigating and requested a manual full memory dump (eg for hang), we would be interested in the content of the folder relating to the same session as the memory dump.

CRASH
- AdPlus auto creation of a full memory indicates a process CRASH
- AdPlus will take the full memory dump and same it to the current iteration folder
- The process will restart and a new AdPlus folder for each service will be created
- You will find a crash dump in the folder previous to the last one created.
- All contents of this crash folder needs to be investigated. There will likely be mini dumps and a full memory dump
  - Compress corresponding AdPlus folder
  - Compress the files from the logs folder
- Report the incident to BentleyAPMSupport
- After file transfer is confirmed received, folder can cleaned up

SERVER HANG/STALE CONDITION
- AdPlus will not take the full memory dump in this case
- Crash log must be forced manually through WebMonitor or TaskManager
- After the dmp is complete, restart the Service and a new AdPlus folder will be created
- Find the hang dump
- All contents of previous to current crash folder need to be investigated. There will likely be mini dumps and a full memory dump
  - Compress corresponding AdPlus folder
  - Compress the whole logs folder
- Report the incident to BentleyAPMSupport
- After file transfer is confirmed received, folder can cleaned up

Notes on Monitoring and Crash Log Management

Monitoring the monitor

HouseKeeping

CRASH

SERVER HANG/STALE CONDITION

See Also