Extra charges on Invoices are charged to parent site not the PO's owning site


 Product(s):APM Implementation and Performance Management
 Version(s):7
 Environment:N/A
 Area:N/A
 Subarea:N/A

Problem Description

User set up a site specific extra charge for their environmental fees but charges are not defaulting to the site specific account as expected.
We found that the user is using site specific extra charge accounts but when invoices are created, the user is doing this action at a higher level site in the hierarchy (Corporate). So, by default the extra charges account used will be for the higher level site (Corporate) and not at the lower site's Vanterm PO defined extra charge, the result is that the charges will go to the Parent Site's Account not the Child Site's account.
Repro steps,
In an EAM environment with a site hierarchy, with 2 peer level child sites.
1. set-up 3 extra charge accounts for each site.
2. create 2 POs at the lower level sites.
3. anchor at the parent site level.
4. create invoices for each PO from the parent site level.
5. Note that the extra charges are rolling up to the Parent site's account, not the child-site's account.

Solution

This is reported as an issue, VSTS#593900. Resolved in 7.16

The workarounds are:

1. check and override the proper account when doing the invoice or,

2. have the buyer anchor at the lower site and do invoices in batches, avoiding entering invoices from the parent level site.

See also

SR 7001221540