Error when testing a server/service instance


 Product(s):APM Implementation and Performance Management
 Version(s):7.x & up
 Environment:N\A
 Area:N/A
 Subarea:N\A

Problem

This error happens when user tests a server/service instance via the configuration editor as shown below;


However, running the server/service as console doesn't throw this error and it works fine.

Solution

This is a known bug #539297 resolved in 7.14 and the work around is to have the registry key "Enabled" of type DWORD in HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL3.0\Server. It's recommended to set the value to '0' but it depends on the software users are using to connect to your server and what it supports. Bentley is currently recommending to disable SSL 2.0, SSL 3.0, TLS 1.0, and TLS 1.1 .

Helpful Links:

https://docs.microsoft.com/en-us/lifecycle/announcements/transport-layer-security-1x-disablement
https://stackoverflow.com/questions/55914397/enable-tls-and-disable-ssl-via-powershell-script

See Also

Case - CS0001104,
SR 7001298472 ,