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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki Approval route browse for Employees does not filter properly when Multiple Employees is selected
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    • -AssetWise APM - Support Solutions
      • -APM Implementation and Performance Management
        • Activation key mismatch for a thick client user
        • Altering summary configurations for Strategy Development
        • APM Application crashes while printing Purchase Order (PO)
        • APM application server errors due to insufficient disk space on database server
        • APM becomes unstable and logs contain large number of fatal errors due to lack of RAM on the Server
        • APM Client crashes when GL account is inactivated by a user without an Employee record
        • APM Custom Reports print with wrong (UTC) date and time
        • APM doesn't start-up for a user even if using the correct username and password
        • APM Frequency Setting Issue - Indicators
        • APM Installation Failure For Version 7.10
        • APM Mobile Rest Service does not run due to port conflict
        • APM Mobile REST service port needs to not be owned
        • APM not receiving Asset status and Asset status updates from IBM Maximo in integrated environment
        • APM Server Manager could not reach to the Application Server
        • APM Server Manager website does not launch
        • APM Server service started and then stopped
        • APM Smart Client does not launch
        • APM Smart Client does not run when installed on an HMI (Human Machine Interface) running Windows Embedded OS
        • APM UI dialogues resize and the screen resolution changes for various reasons.
        • APM Views have disappeared
        • APM warns user that custom dlls not in correct version when trying to create thick-client shortcut
        • APM-OPCDA Server communication problem
        • Application Server reports as stale to Server Manager
        • Application Service is not automatically restarting after rebooting server
        • Approval Requests waiting for approval when a document is already approved
        • Asset Age Calculation
        • Asset Hierarchy Location not updating properly
        • Asset Prioritization Scores are not rolling down the hierarchy when the option is selected
        • Asset transfer cannot be completed because work request is still open
        • Attachment path truncated when using a client with a default attchment path
        • AuthenticationException from SMTP server error reported in the log
        • Auto acknowledgement of indicator alarms with AWEIS active
        • Auto-logoff in APM
        • Bat file to stop and start APM Server Services
        • Before logging into APM with a Connect user the first time you need to acknowledge the end user agreement
        • Calculate Indicators Scheduled Action Fails due to Ineffective Index
        • Calculated Indicator is not calculating when an input receives a new reading
        • Calculated indicator is not getting triggered
        • Calculated Indicator or KPI is marking previous readings as incorrect automatically
        • Calculated indicators not updating post introduction of InterOp
        • Cannot "Close" or "Approve" Work Order Stuck in "Complete" status.
        • Cannot "copy values to" from an Indicator Template / KPI template due to blank "New Value"
        • Cannot add a new subreport to the Details section of the another report
        • Cannot enter Maintenance Group on an Employee
        • Cannot post negative transactions after Windows 10 upgrade
        • Cannot run App Server as Local Service
        • Cannot see create child asset, peer asset or change parent from Asset Hierarchy right-click when integrated to CMMS
        • Cannot start Application Service when installed as a Local System Service
        • Certified Remote Tablets
        • Change the corporate logo
        • Change to Alarm Type settings are experienced at all site
        • Changing character sets from ANSI to Unicode
        • Changing the database password
        • Checksheet menu, Export to Excel, does not complete
        • Checksheet not sent to APM Remote at expected date in SAP Gateway integrated environment
        • Checksheets not downloading to APM Remote due to Asset Hierarchy Relator table
        • Checksheets not importing all data for Excel checksheet
        • Checksheets uploaded successfully but do not process even with a Remote Transaction Broker set-up correctly
        • Classes that needs to be editable in the security profile for APM Mobile Inspections application users
        • Clicking Photo button in APM Remote results in grey screen
        • Client is not responding (hanging) first aid troubleshooting and capturing of dump files and logs
        • Client or Server Process Hang how to force a full-memory dump?
        • Client package shortcut name change does not persist
        • client popup says license status is offline
        • Configuration charts not displaying data
        • Configuration to send email notifications post alarm acknowledgement
        • Connections active after services shutdown when attempting migration
        • Copy Site and Assets to New Site
        • Copying Security Profile, get error: Method security already exists - The name or number must be unique
        • Correcting charging information when a transaction cannot be reversed
        • Count Column on Attachments via Attachment Container on a Table Configuration causes crash
        • Count Sheet Sort on a Tablet
        • CPR Import Excel Spreadsheet Template
        • Crash - The data types text and varchar are incompatible in the equal to operator
        • Creating Client packages for multiple environments
        • Creating custom location for local help file
        • Cumulative Calculated Indicator not calculating when input has a reading
        • Custom Attribute reference in a report is not printing
        • Custom Purchase Order Form crashes when printing using smart-clent, but prints fine using thick-client
        • Customer Configuration causing terminal error
        • Date formating change
        • Debugging problems with Checksheet Processing of Indicator Readings
        • Debugging Remote Synchronization problems
        • Debugging Report Design problems
        • Degradation Indicator does not update short-term and long term rate when the indicator's asset is changed
        • Deleting Indicator states and creating new results in "State already exists" error
        • Deleting SAP ABC Indicator after turning on APM SAP Gateway (interoperability) causes FLOC and Equipment dataload job to fail
        • DGN viewer not launching on Thick Clients
        • Does APM Support Time Zones?
        • Domain validation fails during User setup, but doesn't give the failure reason
        • Duration not set on Indicator Alarms chart label
        • Email setup for Multiple Environments
        • Employee is not an approver message
        • EMW package creation error due to Invalid object name MNT.ProcessFlowGroup
        • Enable the VB Script option in KPI (Key performance indicator)
        • Enabling Kerberos authentication
        • Enabling use of HAZOP and SIF Analysis
        • Encrypted password could include a forward slash which causes a problem with parsing a URL
        • End users with smart client cannot launch email dialogue
        • Enhancement request for the Ability to push APM Indicator to SAP Measurement Point primarily for run hours
        • Entering Downtime incident is very slow
        • Environment Migration fails to generate package for ANSI databases
        • Environment Migration Wizard does not account for Assetwise Interoperability owned value lists.
        • Error connecting with Thick Client - Oracle
        • Error in Smart Client Deployment via Server Manager
        • Error message when user trying to add Asset Type to the program profile.
        • Error when copying failure modes to multiple assets
        • Error when installing Android version of Mobile application
        • Error when processing upload transactions: computer locked by temporary service provider
        • Error while deleting descriptive/ Numeric Indicator
        • Error while uploading image to Indicator causes citrix deployed client to crash
        • Excessive capacity used on server due to License Logging.
        • Excessive Error logs are causing memory problem on APP server
        • EXP Pro Installation on 64-bit computer
        • Expected performance improvements of utilizing solid-state drives
        • Export to Excel incomplete
        • Export to Excel Performance is Slow on Some Configurations
        • Export to MS Project doesn’t work in Russian OS
        • Facilitation and Implementation status in Strategy Development Analysis
        • Fail to Grant Permissions to Bentley Registry
        • Fail to save customization due to cache difference between instances or inadequate folder permissions for the user
        • Failure attributes not all propagating from Acknowledgement to Failure record.
        • Failure Mode Options Indicator rules not reflected on Indicator templates
        • Failure record's Previous Failure description appears as html code in the UI
        • Failure Type Field Not Recorded
        • Fatal Error occurs when print a custom report which includes a prompt
        • Features in Technology Preview
        • Files of type cannot be used on an attachment
        • FOB Points - Incoterms 2016
        • Form View is missing data
        • Fragmented indexes cause some views to load extremely slowly even when few objects returned by a query
        • Frequent odbc communication link failure
        • Getting Licensing Errors in the Log file
        • Handheld computing operating systems
        • Handheld unexpected error occurred in IvaraMobile.exe
        • Hazop analysis owning site error
        • High network latency results in poor user experience and apparent hangs
        • How can I display the logon dialog to run as a different user?
        • How the TBF is determined for an Asset when the first Failure is created
        • How to add Custom Icons to the APM Icon library in 7.2 and above versions
        • How to change the Bentley Activation Key in APM
        • How to change the default timeframe in 4D-Analytics tab
        • How to disable Drag and Drop of Site and Assets on a unrestricted Security Profile
        • How to get log files from a Remote Computer
        • How to log APM messages to a custom file target
        • How to log in as Administrator
        • How to register a user with select.bentley.com or connect
        • How to set a desired start time on PM work orders
        • How to tell which Server Instance a Smart Client is connected to
        • How to verify whether a report has been customized
        • HTML artifacts appended to RCA Analysis class Problem description when an Analysis is created from a Failure record
        • Import Process failed while synchronizing remote
        • Inactive obsolete Employees and Users
        • Inactive Old Ivara Handheld (PDA) Mobile Computers assigned to employee interfere with New Android/IOS Mobile Synchronization
        • Inconsistencies with Standard Job Task Trigger Cycles
        • Increase in cache file size
        • Indicator alarm on Component not propogatted up the hierarchy
        • Indicator alarms from child level assets not showing in hierarchy and 3D drawings
        • Indicator instance will not open
        • Indicator panel alarms that cannot be found / explained
        • Indicator readings appear missing but the checksheet has processed
        • Indicator States Mass Update errors when used in Multi-language deployment
        • Indicator states not showing on Indicators Alarm and States tab
        • Indicators fail to copy when default UOM is changed to a user defined (custom) UOM
        • Indicators in alarm in APM even though the most recent reading is Normal and alarm setting is Most Recent Reading
        • Indicators in Alarm not flashing in the Asset Hierarchy
        • Indicators Showing Incorrect Values
        • Inspection Report does not print
        • Integration Error: Cannot find the WorkOrderTask specified
        • Integration event fails with message "Failed to parse the response"
        • Integration event xml files prefixed with "bad_"
        • Intermitent email notification problems
        • Intermittent client hangs or progress dialog not being dismissed
        • Invoice Reversal cannot be selected to be included in an Invoice Batch
        • Is Internet Explorer 11 Supported?
        • Is Office 2016 / 365 Certified on APM?
        • Is RSS- Workflow Customization possible
        • Is there a limitation to the amount of data that can be downloaded to a handheld device?
        • Ivara Server Service will not start
        • Job parameters are unavailable for selection in the dataloader job processing
        • Learn more about APM Configurations
        • Legacy Ivara (EXP, SuprEAM, EXP Pro) License key lost, expired or needs new key
        • Link with external document management system homepage
        • Log Error: Could not login to the database with the username
        • Logging setting slowing down APM performance
        • Managing users in Service Request Manager
        • Manually controlling the standard tasks included on a standard job work order for a shutdown
        • Manufacturer Name not getting updated in APM from CCOM
        • Marking checksheet as complete results in an error suggesting that SAP Maintenance Order Type is blank
        • Maximum Row size warning during database upgrade
        • Microsoft ODBC Drivers 11 and 13 supported in R7.5
        • Missing questionnaire for damage mechanism
        • Missing SAP inbound transactions during time SAP PI integration component was not active
        • Mobile Inspection cannot connect error due to duplicate Indicator
        • Mobile Inspection cannot connect to server
        • Mobile Inspections Indicator Previous reading control is blank when there are no previous readings
        • Mobile Rest Service cannot start due to shared port been used
        • Mobile Rest Service plugin is not found when browsing for service provider plugins
        • More no of assets in riskplot than in analysis
        • Move Warehouse and all inventory items to a New Warehouse
        • Multi-selecting indicators and opening them concurrently causes deadlocks
        • New Functionality updates for Remote Tablets in Interoperability
        • New miscellaneous cost not adding to WO properly
        • Newly added minimum degradation value calculator does not refresh properly
        • Newly created and updated Online Indicators are not taken readings as expected
        • Newly created unit of measure cannot be found using the smart client
        • Next scheduled date is out of sync on Process Batch Recurrence Pattern
        • Not able to select existing work order for Alarm Acknowledgment
        • Not all FLOCs sent from SAP have records created in the dataloader
        • Not receiving email notifications from scheduled actions.
        • Numeric indicator deletion errors with "Reading values not entered MIN number for Measurement Points"
        • Numeric Keyboard has no decimal on Android Based Devices
        • Obsolete Mobile Computers Download Packages cause excessive generation and resource usage
        • On Prem Agent creates too many repeat reading requests resulting in backlog delays
        • One or more executable files cannot be loaded during startup of a server instance
        • Operating parameter window does not produce chart on “0” minimum value.
        • Oracle - Invalid Stored Procedure need to be recompiled
        • Oracle database upgrade step takes long time to complete and no progress seen in the upgrade log
        • Oracle Database Version Compatibility
        • Oracle EAM integration installation script error with reference to wo_export folder
        • Oracle error value loarger than specified precision allowed
        • Panasonic Toughbook FZG1-4 Barcode Scanner appends extra characters to APM Remote login
        • Performance improvement by turning off proportional scrolling
        • Performance problem Acknowledging an Alarm
        • Performance tips for Checksheet export to Excel
        • Personal and admin level configurations are being created automatically in APM when dataloading
        • Personal Configuration causing a crash
        • Personal Configurations are being created for Reports
        • Personal configurations do not appear in the drop down list
        • Photos are not transferred to readings when uploading via the REST Service
        • PI Tags not being read in APM
        • PM Generation "Days in the future" for a Shutdown is not a planning horizon
        • PM Generation Action completes but is marked as failed
        • PM Generation and Other Scheduled Actions stop working suddenly
        • PO Comments locked once PO is approved
        • Posting to closed work order results in an error message that should have been a warning
        • Printing a long table in reports
        • Process Inbound messages: Receive "The referenced property is in a read-only state and cannot be updated." error
        • Processing chechsheet hangs
        • Production Loss Data Loader does not contain Downtime Title and does not recognize Production Loss Reason and Product
        • Promoting Customizations from one environment to another
        • Providing scripts to by-pass business logic for Invoicing against a PO
        • Proxy Licensing Server authentication fails due to service not being assigned a network account
        • Purchase Order Report does not print Ordered Quantity
        • RCM Data loader Consequence categories broken
        • RCM2 Analysis Send for Approval is not working
        • Reallocating costs from one work order to another, project
        • Red font exception on server when data loading from excel file
        • Reference numbers on Failure Modes
        • Remote Checksheets are not processing
        • Remote client crashes on FZM1 Tablets due to barcode scanner not releasing memory properly
        • Remote Client Package Settings
        • Remote doesn't complete syncronization due to a remote security profile
        • Remote download package does not generate SQL on first save
        • Remote fails to synchronize due to insufficient privileges to the XML_DLPackages folder
        • Remote Package Generation fails when duplicate Container # used between sites
        • Remote synchronization fails due to duplicate indicator state
        • Remote Work Request Title not working from the Asset object
        • Removing corrupt personnal configurations
        • Replenishing Inventory
        • Reprocessing an SAP Interoperability dataloader record fails with a KeyNotFound exception
        • Resources not added to Parts List on Asset
        • Restore of blank 7.12.5 APM Database in Oracle 12 c fails with error code ORA-60019
        • Role of Remoting IPC Channel in the client login process
        • Running a version of SQL Server or Oracle that is higher than what APM supports
        • Schema generation of emw migrated customizations on intop tables fails
        • Secure Network Traffic recommendation - Firewalls and Gateways
        • SELECTserver License issue for Thick Client
        • Techniques for Reporting an APM Service Request
        • Verifying conversion to UNICODE
        • An APM user was unable to perform routine tasks post upgrade
        • APM License Disabled Post Certificate Renewal
        • +Area - Wiki Templates
        • -Area - Application Administration
          • Send for Approval not available on RCAs
          • Setting up a QA or Dev environment with a backup of Production
          • Support for Outlook 365 (Outlook 2016) on pre-7.x releases
          • Unable to initialize email error when attempting to email an APM object
          • User access history
          • Utility to test SMTP send
          • Work order requires approval though work order approval setting has been turned off
          • APM Remote - Error occurred while running the IvaraRemotePackager.exe
          • Approval route browse for Employees does not filter properly when Multiple Employees is selected
        • +Area - Application Setting
        • Area - Asset Health
        • +Area - Assets
        • +Area - Data Processing
        • +Area - Diagnostic tools and logging
        • +Area - Documents and Attachments
        • +Area - EAM Enterprise Asset Management
        • +Area - Enterprise Data Management
        • +Area - Inspection Management
        • +Area - Installation and Upgrade
        • +Area - Integration and InterOperability
        • +Area - Mobile Computing
        • +Area - ODC
        • Area - Performance Management and Analytics
        • +Area - Reliability Program
        • +Area - Scripts and Tools
        • +Area - Server Manager and Services
        • +Area - Strategy Development
        • +Area - System Performance and Tuning
        • +Area - User Interface and common elements
        • +Area - Work Management
        • Asset Change Request - to include physical location of Asset
        • Asset Removal dialogue window APM Remote is cut off
        • Assetwise Interop Auto-generated Request for Work based on Solution Package is not sending to SAP
        • Attribute has been set as Read-Only error
        • AWEIS/Interop users experiencing auto-acknowledgement for high level alarms
        • BECS on-premise server connection issues
        • Bentley Connect User cannot login to Thick Client with Admin Privileges
        • Bentley Mobile Inspections does not appear to have been updated post hotfix or version upgrade
        • Bin / Storage Location hyphens removed post upgrade to release 7 17
        • Boolean type Indicator Readings fail due to data type difference in ODC On Prem data source vs APM
        • Calculated indicators not calculating if asset status of non-operational
        • Cannot create new Employee, Asset, etc in new installs using apminstall.bak database because Assetwise Interoperability is Active by default
        • Changing Parent taking a very long time
        • Checksheet data lost upon upload
        • Checksheets stopped generating after upgrading to Oracle 19
        • Close Completed Task scheduled action fails to complete
        • Comparative analysis 4D trends of selected 4D indicators remain blank.
        • Copy PO Line does not carry over Price and Price UOM from source PO Line
        • Could not initialize APM Remote Computers due to EXP Remote - Initialization Download Package being deleted
        • Count sheet created with count group filter is not showing any items to be counted
        • Dashboard is not visible for certain users
        • Data difference post upgrade cannot load in the datadiff executable
        • Data loader - Configuration Subscription Error
        • Database error message indicates a missing table post upgrade
        • Database out-of-memory error during upgrade
        • +Database Performance
        • Dataloader allows duplicate entries of the indicators to be added to Standard Task?
        • Default to Normal not working from Checksheet Readings view on APM Mobile Inspections
        • Degradation Indicator shows wrong corrosion rate
        • Deleting Events does not change Priority in Request for Work on a Checksheet
        • Disabling allow switch mobile computers blocks upload transaction call from APM Mobile Inspections
        • Does APM SQL Express 2016 service pack 3
        • Error reported that services cannot get Ultimate ID
        • Excessive blocking in the database
        • Extra charges on Invoices are charged to parent site not the PO's owning site
        • Fluid Condition Sample Receipt Verification is not accepted due to previously received sample
        • Force user login via APM Smart-client and APM Remote client
        • Frequent system crashes due to - AccessViolation Mobile
        • General performance advice on infra maintenance
        • Generic Database Connector error when testing Service after upgrade
        • Group by on large data set not working properly
        • How to create a new table configuration to display list of all maintenance action plan indicators and failure modes
        • How to make the mobile computer to be selected automatically while initializing remote client
        • How to secure communications between APM Clients and Servers
        • How to Undo "Remember me" option
        • Image file on Asset does not display
        • In SAP Gateway (CMMS Interoperability) environment APM fails to create Notification in SAP via alarm acknowledgement due to failed redirect
        • Inactive Handheld (PDA) Mobile Computers assigned to an employee interfere with New Android/IOS Mobile Synchronization assigned to same employee
        • Inbound Aweis Messages processing slowly into APM
        • Incorrect or missing photo thumbnail references on checksheet configurations and reports
        • Indicator alarm doesn't disappear after acknowledging if Indicator Window is open when acknowledging
        • Indicator Readings dataloader for numeric and descriptive indicators
        • Indicator Template Mass Update (Copy To) loops when trying to push Indicator States to Indicators with readings
        • Inspection Photos configuration is not showing photos even when photos have been selected for inclusion in the Inspection Report
        • Integrating APM data with PowerBI Dashboard
        • Invoice missing extra charges.
        • Invoicing error liability quantity is not correct
        • Issues with newly added Unit of Measures
        • Java SAP Middleware unable to consume xsd due to duplicate namespace reference
        • Label printing takes much longer than expected
        • License is disabled shortly after initial APM Environment setup
        • Log on to APM fails after change to CONNECT ID
        • Logging error when CharacteristicMapSet to use for InteropWorkRequests not set
        • MAP Indicator Data Loader errors when loading indicators with the same name
        • Materials Issue error: You cannot choose Asset from this site
        • Mobile computing activity percentage completion does not match the checksheet percentage completion
        • Mobile Inspection replaces entered reading value with enforced limit value
        • Mobile Inspections application shows a Bad Request error
        • Mobile Inspections crashes after running for longer than an hour due to token expiry
        • Multiple Indicators integrated with 4D Analytics have duplicate, triplicate, etc readings
        • Multiple Measurement Point entered on Mobile Inspections not attributed to data collector logged into Mobile
        • Multiple Measurement Point Indicators - number of MP's on the Excel Checksheet
        • New / Browse Indicator buttons on Maintenance Action Plans suffering apparent state refresh issue
        • Next Job Triggers based on WO closed date instead of completion date
        • NSIS fails to install from APM Configuration tool
        • Null pointer Error while removing Documents
        • Obsolete indicator states - KPI Range lower limit error
        • Oracle - APM Application Service does not start
        • Oracle database outage corrupted Remote Download Package Generated SQL
        • Outside diameter, not nominal diameter used to calculated structural minimum thickness
        • Post update user is unable to persist certain objects due to primary key duplication
        • Probability of Failure selection dropdown is unavailable
        • Process inbound messages scheduled action hangs when mandatory reading is blank or percentage completion not met
        • Processing Job fails to push ABC Indicator update via CMMS Interoperability/SAP Gateway
        • Production loss event Ended on date and Duration are not updating.
        • Purchase Notification Email for Store Individuals
        • Random checksheets don't auto generate
        • Remote Download error - Unclosed quotation mark after the character string '%$au'
        • Remote Synchronization error referencing bad settings post update of APM
        • Repetitive Checksheets seem to disappear from APM Mobile Inspection during synchronization
        • Resolving Create Unique Index UserGroup on OQ.UserGroup in Remote download
        • Schedule a restart of the APM/Ivara Services
        • Schema generation hangs due to insufficient resource
        • Secondary Hierarchy missing child asset details
        • Session management server idle time setting will result in services going stale
        • Single user can't log in to APM with CONNECT Credentials
        • Slow data load due to insufficient resources
        • Slow query results from lack of database maintenance
        • Slow response when entering characters in the search field in APM Mobile Inspections for Android
        • Slow synchronization and slow performance of IOS Mobile Inspection due to linked photos
        • smart client and thick client date selector is not working properly
        • Smart Client cannot connect to APM Server Manager after update
        • Smart client crashes on long query due to obsolete ODBC driver and limited RAM
        • Smart client crashes when navigating to Data Management\ Multi-Language Strings tab
        • Smart Clients start crashing on launch after Windows update
        • SmartClients suddenly fail to connect to Bentley Hosted APM Server Manager
        • Standard Job triggering 1st of every month
        • Standard Task next due date based on frequency is not setting correctly nor updating as expected
        • Steps to Create New APM Users
        • Submit Product Improvement Suggestion for Assetwise APM
        • Susceptibility Questionnaires overwritten when customizations migrated via the Environment Migration Wizard (EMW)
        • Thick client Forms Editor freezes if you dropdown certain combos in Properties
        • Thick Client Functionality
        • Thick Client install errors due to mismatch in CustomMethods dll
        • This is a potential memory leak error
        • UI fails to load for UOM Category dialogue
        • Unable to send APM objects through email
        • Unable to transfer asset between sites
        • UOM parameter error on APM Remote
        • Updating the API key will cause Interop service to fail if not updated on the service
        • User can no longer send link to an APM PO via outlook email despite previously being able to do so
        • User receives database access error on attempt at logon to Server Manager
        • Users getting error while opening PDF or any other attachments in APM
        • Using Replace functionality on Indicator States tab does not complete all changes on first attempt.
        • Using same computer name for multiple physical devices (Android or IOS) leads to duplicate indicator readings and large processing backlog
        • View is missing a Browse button post upgrade
        • VM upgrade to Windows Server 2019 - running APM 7.11
        • Web monitor Certificate Error: The security certificate presented by this website was issued for a different website's address
        • What IP addresses need to be whitelisted to allow APM Mobile Inspections through the firewall
        • Where to find server stale status in database
        • Why aren't all relationships available for use when building a configuration
        • Windows domain controllers Active Directory (AD) schema upgrading from version 47 to 87
        • Work Order Triggering based on Indicator Alarm
        • Work Type isn't selectable in follow-up Work
        • +Working with Solution Packages in APM
        • XML data used in a configuration will crash application service and lead to stale servers
      • +APM Known Issues
      • +APM Support Alerts
      • +Features Management
      • +AssetWise Reliability (APM) OData API
      • +Interop: integration setup and troubleshooting
      • +Lift & Shift
      • +Release Documentation
    • +APM Mobile Inspections
    • Introduction to APM Support

     
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    Approval route browse for Employees does not filter properly when Multiple Employees is selected

      Product(s): APM Implementation and Performance Management
      Version(s): 7
      Environment: N/A
      Area: N/A
      Subarea: N/A

    Problem Description

    When Setting up an Approval route for checksheets, user has found that the Employee name Browse on the Approver dialogue filters out appropriate Employees when the "Multiple employees" Option is selected. In troubleshooting, the dialogue for Employee browse properly filters if "Single employee" is selected but when "Multiple employees" is selected the dialogue filters out appropriate employee unless that Employee has Work Orders in the Approval types for that Employee record..

    Solution

    This was reported as a bug, VSTS#711595.

    Workaround is to open each appropriate Employee record on the Site's Personnel view and select Work Order from Employee's Approval tab. 

    See also

    SR 7001303448

    • apm
    • APM Implementation and Performance Management
    • Checksheets
    • Approval Route
    • Share
    • History
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    • Cancel
    • Joseph Marin Created by Bentley Colleague Joseph Marin
    • When: Thu, Apr 13 2023 2:13 PM
    • Revisions: 1
    • Comments: 0
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