Logging error when CharacteristicMapSet to use for InteropWorkRequests not set


 Product(s):APM Implementation and Performance Management
 Version(s):All
 Environment:N\A
 Area:Integration to external CMMS

Problem

In this situation, both WO and WR are integrated to SAP via AWEIS.
Characteristic mapping profile was setup for WOs but not for WRs.  
 
When the Map Characteristic Values to Work Document Properties scheduled action runs, we are getting 1900+ Error messages per minute in the scheduled action log, due to characteristic Map is not set:
 
2022-03-23 17:14:25.5720Z Error DOMAINNAME\MachineUser$ Ivara.OTAssert [21] File: c:\apm\apm\assetmanagement\workreqcharacteristicvalue.cpp(461) :  Failed Assert: WorkReqCharacteristicValue::qryMapping - The site settings for <SITENAME> did not specify a CharacteristicMapSet to use for InteropWorkRequests
 

Solution

Characteristics mapping is not mandatory, it is up to the User if they want some of the characteristic values mapped to WR properties to increase their visibility, to include them in a configuration for example.   

Typically, characteristic mapping is decided as part of implementation setup.  


Created Development item 860351 to address over zealous logging. 

Workaround

Setup the Characteristics mapping settings for each site.

See Also

Created Development item 860351 to address over zealous logging