| Product(s): | APM Implementation and Performance Management | ||
| Version(s): | 7.18 | ||
| Environment: | Bentley Hosted APM | ||
| Area: | Connectivity | ||
| Subarea: | SmartClient |
From one day to the next, SmartClient get error message that they cannot connect to the Server Manager.
Error in the client log (C:\Users\user\AppData\Local\Bentley\IvaraEXP\Logs) will state that it was not possible to connect to the revocation server.
In some cases, SmartClient works fine from home but not in the office, or vice a versa
In this case user reported the following: "Digicert validation ip address must have changed so we had to update our firewall rules to allow that communication."
Test SSL Certificate: https://www.digicert.com/kb/util/utility-test-revocation-status.htm
Test Access: https://www.digicert.com/kb/util/utility-test-ocsp-and-crl-access-from-a-server.htm
SR 7001488462