Product(s):	APM Implementation and Performance Management
	Version(s):	7
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem Description

Users often are not able to launch APM Mobile Inspections due to an inability for Connection Client to communicate through the firewall for authentication.

Solution

The following link provides a summary of tthe various addresses that may need to be whitelisted for various Bentley products, APM Foundation & APM Mobile Inspections included;

https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/36380/faq---connection-client

It may also be required to review the APM Prerequisites guides for additional requirements;

https://communities.bentley.com/products/assetwise/asset_performance_management/m/mediagallery/276041

(You will need to search for your specific version of APM Foundation do determine all relevant requirements)