Product(s):	APM Implementation and Performance Management
	Version(s):	N\A
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

Problem

User is attempting to create an invoice against PO # nnnn.  After entering the details for the new invoice, they click ok and receive an error message saying they can’t invoice more than the liability quantity.  After receiving this error message, the system locks up, and they have to go into the task manager to force Bentley to close. 

The user has attempted to manipulate the quantity so that the error message will not occur, but still receives the same error message and system freeze behavior. 

Not sure how this happened, the purchase requisition tied to this shows it had a quantity and price, but the PO does not.  

Receipts and liabilities exist but error occurs and Invoice can not be created due to bad data on the PO

Solution

Invoice was paid as a miscellaneous Invoice and Liabilities on the PO Line were cancelled.

• Unpaid Liability is cleared
• Costs transferred to GL via miscellaneous invoice.
• Receipts cannot be deleted or reversed, costs will be rolled up the hierarchy

Client is satisfied that the resolution shows correctly from the accounting perspective.