AWEIS/Interop users experiencing auto-acknowledgement for high level alarms


 Product(s):APM Implementation and Performance Management
 Version(s):7.18
 Environment:N/A
 Area:N/A
 Subarea:N/A

Problem Description

An APM user with Assetwise Interop (AWEIS) noticed that some Indicator Readings were auto-acknowledging and not alarming in the Indicator Panel as expected.

Solution

It was noted that this condition only exists for users using Assetwise Interop using RFWs (Request for work). This was reported as a bug, VSTS #1035810. The bug has been corrected in APM release 7.20.