Product(s):	APM Implementation and Performance Management
	Version(s):	7
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem Description

An APM user with Assetwise Interop connection, needed to change the API key to correct an issue with ODC. This API key is needed to encrypt user data but is shared between the ODC Services and the Interop services. Changes to the API key must be updated in the ODC On Prem Agent but also to the Interop Service.  in this case the API was not updated for the Interop Service.
The key was provided to the Interop service and the service restarted. Interop messages now processing as expected..

Solution

Changes to the API key must be updated in the ODC On Prem Agent but also to the Interop Service.  in this case the API was not updated for the Interop Service.
The new API key was provided to the Interop service and the service restarted. Interop messages then began being sent, received and processed as expected.

See Also

SR7001546881