Product(s):	APM Implementation and Performance Management
	Version(s):	7
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem Description

An APM user was suddenly unable to access an environment due to a database outage. The user received the following message:

2023-03-28 12:00:00.0000Z Error APMENV user.name@domain.com Ivara.PL.FatalExceptionPolicy [33] Database Connect Error: 
   DBErrorType     = 'dbConnection'
   Native SQL Code = 10054
   ODBC sqlstate   = 08001 
   ODBC errortext  = '[Microsoft][ODBC Driver 13 for SQL Server]TCP Provider: An existing connection was forcibly closed by the remote host.
'
 

Solution

Database outages can happen for a variety of reasons. Report outage to the database administrator and restart all APM services.