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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki AssetWise APM - Support Solutions
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    • APM Implementation and Performance Management
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    • Oracle database upgrade step takes long time to complete and no progress seen in the upgrade log

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description While upgrading an APM Oracle database, the user noticed…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Unable to automatically generate Checksheets / Mobile Computing Activities in APM only in Assetwise Interoperability (AWEIS) environment

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.12 + Environment: N/A Area: N/A Subarea: N/A Problem Description User recently changed from using CMMS Interoperability…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Restore of blank 7.12.5 APM Database in Oracle 12 c fails with error code ORA-60019

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User tried to restore a blank APM database (copied from APM…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM application server errors due to insufficient disk space on database server

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): all Environment: N/A Area: N/A Subarea: N/A Problem Description APM smart client application server stopped responding…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • OnPremODCAgent does not send readings to APM due to automatically detecting LAN settings

      Nagesh Patil
      Nagesh Patil
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description In a Managed Services environment, the user set-up APM OnPremODCAgent…
      • 29 days ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Online Data Collection (ODC) Troubleshooting Guide

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description APM Online Data Collection has many different connection…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Checksheet not sent to APM Remote at expected date in SAP Gateway integrated environment

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.12.3 Environment: N/A Area: N/A Subarea: N/A Problem Description In an SAP Gateway (CMMS Interoperability) environment…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Mobile Inspection cannot connect error due to duplicate Indicator

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.12.4 Environment: N/A Area: N/A Subarea: N/A Problem Description User found when launching APM Inspections rel 1.3.1…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Release 7.12.5

      Deborah Gardiner
      Deborah Gardiner
      These documents have been created or updated for this release: What's New in APM 7.12.5 APM 7.12.5 Readme APM 7.12.5 Installation Prerequisites APM 7.12.5 Installation Guide APM 7.12.5 Upgrade Guide APM Remote 7.12.5 Setup Guide APM Remote…
      • over 3 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Indicators in alarm in APM even though the most recent reading is Normal and alarm setting is Most Recent Reading

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): All Environment: All Area: Inspections Problem Description User found that several indicators were alarming in APM even though the…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Smart client fails to launch or crashes without an error log entry

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User smart client fails to launch but smart client / application…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Acknowledging Alarm with SAP Maintenance Plan results in error "...CONVERSION_NO_NUMBER' "

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description In an APM environment running with "CMMS Interoperability…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Mobile Inspections Indicator Previous reading control is blank when there are no previous readings

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User reports that on Mobile Inspection, Indicators without…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Count Column on Attachments via Attachment Container on a Table Configuration causes crash

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description Adding a Count column to a configuration that counts "Attachments…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Posting to closed work order results in an error message that should have been a warning

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Description User reported that when trying to post an invoice to a…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Alarm Acknowledgement SAP Notification fails due to CSRF Token Authentication in SAP Gateway (CMMS Interoperability) Environment

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.11 + Environment: N/A Area: N/A Subarea: N/A Problem Description User environment is integrated with SAP via SAP Gateway…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Service stopped receiving readings due to Firewall blocking port.

      Nagesh Patil
      Nagesh Patil
      Product(s): APM Implementation and Performance Management Version(s): all Environment: N/A Area: N/A Subarea: N/A Problem Description User had a ODC Service set-up to point to an OPC compliant…
      • 1 month ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Marking checksheet as complete results in an error suggesting that SAP Maintenance Order Type is blank

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Description User had several checksheets that would error with "SAP…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Time stamp on Oracle Interoperability Work Order in APM is 8 hours off of the Work Order in Oracle

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.12.x Environment: N/A Area: N/A Subarea: N/A Problem Description User found that APM Assetwise Interoperability Work…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Assetwise Interoperability All checksheets for a Multi-task Work Order are titled with the Work Order Title

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.12.4 Environment: N/A Area: N/A Subarea: N/A Problem Description In an Assetwise Interoperability integrated environment…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Mobile Inspection Service URL changes between release 7.9 and 7.10

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Description User had difficulty setting up Mobile Inspection on an…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade

      Diego Paz
      Diego Paz
      Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Description User recently upgraded APM but missed upgrading the On…
      • 29 days ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM SAP Gateway Functional Locations load for some sites and not others

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem Description User with APM SAP Gateway (CMMS Interoperability) found…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Enhancement request for the Ability to push APM Indicator to SAP Measurement Point primarily for run hours

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description SAP measurement points are used to trigger Preventative Maintenance…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Mobile REST service port needs to not be owned

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description When setting-up APM Mobile REST service on it's own port…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
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