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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki AssetWise APM - Support Solutions
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    • All tags
    • ODC
    • APM Implementation and Performance Management
    • 7.10
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    • data loader
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    • Indicator Readings Dataloader
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    • RPC_C_AUTHN_LEVEL_PKT_INTEGRITY
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    • Troubleshooting
    • DCOM hardening caused ODC DA connections to break

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description An APM user had reported that the ODC DA service has stopped…
      • 9 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Indicator reading data load errors for Online Data Collection (ODC) Indicators

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description When data loading historical readings, user found that all…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Not all tags found when browsing tags in an Online Data Collection (ODC) indicator

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description An APM user with a working ODC Service Integration, using…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • OnPremODCAgent does not send readings to APM due to automatically detecting LAN settings

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description In a Managed Services environment, the user set-up APM OnPremODCAgent…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Online Data Collection (ODC) Troubleshooting Guide

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description APM Online Data Collection has many different connection…
      • 3 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Service stopped receiving readings due to Firewall blocking port.

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): all Environment: N/A Area: N/A Subarea: N/A Problem Description User had a ODC Service set-up to point to an OPC compliant…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Description User recently upgraded APM but missed upgrading the On…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Indicator not taking readings for state changes

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User has found that ODC Readings are not being collected…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Cannot browse ODC Tags on laptop smart client but can from client on the server

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem When browsing for ODC tags on from the server, either using a thick client…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC On Prem Agent does not collect manual Reading Requests

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem User is using an ODC On Prem Agent to collect reading from PI. Readings…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • On Prem Agent creates too many repeat reading requests resulting in backlog delays

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem No matter the polling schedule if the On Prem Agent cannot collect…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Job service generate duplicate batches or Indicator Readings ODC poll / dataload does not finish in allotted recurrence time

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem ODC polling of a database has a physical limitation of the number…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM-OPCDA Server communication problem

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: ODC Subarea: N\A Problem Trying to setup OPCDA access, and get following errors in APM and…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC data collection from SQL Server database fails with "IndexOutOfRangeException Index was outside the bounds of the array."

      Deborah Gardiner
      Deborah Gardiner
      Product(s): Assetwise Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem ODC Polling tries to collect indicator readings from a online from a SQL Server…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • PI ODC errors when trying to poll a PI Tag because it is defined on a collective

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem PI tags defined on a collective in PI were not polling. The ODC…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Indicator reading failing to poll from ODC Database when running historical entries

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem When trying to use the Online Data Collection functionality pointing…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC readings collecting 4 hours in future

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.7, 7.8 Environment: N\A Area: N/A Subarea: N\A Problem ODC readings collecting 4 hours in future. Solution…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
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