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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki AssetWise APM - Support Solutions
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    • All tags
    • ODC
    • apm
    • 7.10
    • APM Implementation and Performance Management
    • data loader
    • dataloader
    • DCOM
    • email settings
    • en
    • error
    • Indicator Readings Dataloader
    • Local System
    • ODC Agent
    • ODC Polling Problem
    • ODC Reading Creation Rule
    • On Prem Agent
    • Online Data Collection
    • OPC
    • OPC Core Components
    • opcda
    • PI AF Client
    • polling
    • Polling Schedule
    • Request Reading
    • SMTP
    • Troubleshooting
    • Trust Authentication
    • DCOM hardening caused ODC DA connections to break

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description An APM user had reported that the ODC DA service has stopped…
      • 9 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Setting up Trust Authentication for PI AF in Bentley APM

      Giselle Notte
      Giselle Notte
      Setting up Trust Authentication for PI AF in Bentley APM There are multiple ways you can setup PI Trust. APM supports the following: Trust for domain accounts Trust for IP address From APM there are two points of connection both of which…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Indicator reading data load errors for Online Data Collection (ODC) Indicators

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description When data loading historical readings, user found that all…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Not all tags found when browsing tags in an Online Data Collection (ODC) indicator

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description An APM user with a working ODC Service Integration, using…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • OnPremODCAgent does not send readings to APM due to automatically detecting LAN settings

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description In a Managed Services environment, the user set-up APM OnPremODCAgent…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Online Data Collection (ODC) Troubleshooting Guide

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description APM Online Data Collection has many different connection…
      • 3 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Service stopped receiving readings due to Firewall blocking port.

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): all Environment: N/A Area: N/A Subarea: N/A Problem Description User had a ODC Service set-up to point to an OPC compliant…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Description User recently upgraded APM but missed upgrading the On…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Indicator not taking readings for state changes

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User has found that ODC Readings are not being collected…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Cannot browse ODC Tags on laptop smart client but can from client on the server

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem When browsing for ODC tags on from the server, either using a thick client…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Notifications from Server not working

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: Server Configuration Subarea: N\A Problem Trying to get notification on ODC alarm readings…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC On Prem Agent does not collect manual Reading Requests

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem User is using an ODC On Prem Agent to collect reading from PI. Readings…
      • over 1 year ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • On Prem Agent creates too many repeat reading requests resulting in backlog delays

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem No matter the polling schedule if the On Prem Agent cannot collect…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Job service generate duplicate batches or Indicator Readings ODC poll / dataload does not finish in allotted recurrence time

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N/A Area: N/A Subarea: N/A Problem ODC polling of a database has a physical limitation of the number…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC data collection from SQL Server database fails with "IndexOutOfRangeException Index was outside the bounds of the array."

      Deborah Gardiner
      Deborah Gardiner
      Product(s): Assetwise Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem ODC Polling tries to collect indicator readings from a online from a SQL Server…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
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