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Could not start SmartClient Services

Joseph Marin

Product(s): APM Implementation and Performance Management Version(s): APM 7.12 Environment: Production Area: Security Subarea: Users Problem SmartClient for PROD Environment crashed and users…
- 6 months ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Smart Clients start crashing on launch after Windows update

Joseph Marin

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User recently pushed out a MS Windows update (KB5013943)…
- over 1 year ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Smart Client cannot connect to APM Server Manager after update

Joseph Marin

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description When APM is updated the Smart Client instances installed…
- over 1 year ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Error in Smart Client Deployment via Server Manager

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): 07.12.04.26 Environment: N\A Area: N/A Subarea: N\A Problem If the below error pops up while deploying Smart Client via the…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Client is not responding (hanging) first aid troubleshooting and capturing of dump files and logs

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description User sometimes experiencing hanging, unresponsiveness of…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
How to tell which Server Instance a Smart Client is connected to

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): All Environment: All Area: N/A Subarea: N\A Problem A client side error is being investigated and the Support Team is…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
APM Smart Client does not launch

Tushar Shintre

Product(s): APM Implementation and Performance Management Version(s): 6.2.3 Environment: N\A Area: N/A Subarea: N\A Problem: Sometimes you may experience a problem while launching the APM smart…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
License info for the ODC connector product is in trial mode on smart-client servers.

Diego Paz

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N\A Subarea: N\A Problem When running the license management tool on ODC server, the…
- 29 days ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Smart client sometimes errors when trying to connect due to stale server manager website

Joseph Marin

Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem Sometimes the server manager website is not accepting connections for…
- 7 months ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Smart Client Auto-logoff causes performance issues when some dialoges left open

Joseph Marin

Product(s): APM Implementation and Performance Management Version(s): 7.5+ Environment: N\A Area: N/A Subarea: N\A Problem After a period of dornmancy, the smart client auto-logoff will kick…
- 7 months ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Secure Network Traffic recommendation - Firewalls and Gateways

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N/A Subarea: N\A Problem Experiencing frequent Smart Client disconnections and unexpected…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Auto-logoff in APM

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N\A Subarea: N\A Description There is a functionality in AssetWise APM that will auto…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
All users (including administrators), access via Smart client and Thick Client, cannot access system as it is Locked for Customizations.

Joseph Marin

1. Open the APM database in SQL Server Management Studio 2. Locate and Select the Table "oq.connection_req" " table 3. Delete all the user records in this table. There only user in this table at this time should be the administrator who locked the…
- 5 months ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Intermittent client hangs or progress dialog not being dismissed

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): 7x Environment: N\A Area: N/A Subarea: N\A Problem We have been getting some transaction hang ups during certain types…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Updating Dev Smart Client removes Prod Smart Client

Joseph Marin

Product(s): APM Implementation and Performance Management Version(s): all Environment: N\A Area: N/A Subarea: N\A Problem Having an issue with our smart clients. When our DEV smart client…
- 7 months ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki