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Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki AssetWise APM - Support Solutions
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    • 07.11.00.27
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    • APM Implementation and Performance Management
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    • Can I import EXP Professional items into APM?

      Diana Marin
      Diana Marin
      Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: EXP Proffesional Subarea: Import Problem I have done analyses in EXP Professional and have moved to Bentley APM…
      • over 4 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Dataload Process Job fails due to NODA timezone bug for Turkey Timezone TTR

      Nagesh Patil
      Nagesh Patil
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem The Asset Dataload Process Job Service stopped working at 3 am on…
      • 27 days ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Unable to sign in when a domain is included on the user

      Diana Marin
      Diana Marin
      Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Security Subarea: Users Problem After a domain is entered on the user object in APM, the user can no longer sign…
      • over 4 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Indicators in Alarm not flashing in the Asset Hierarchy

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Asset performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem The alarm acknowledgment setting for "Minimum notification ranking required" is…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • What hotfix is applied on my APM Installation

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): All Versions Environment: N\A Area: N/A Subarea: N\A Problem I want to determine what Hotfix we have installed on the…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Mobile inspections (IOS, Android) app is not connecting successfully due to missing Maintenance Group on Employee

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem I have installed Mobile Inspections from ITunes and believe all of…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Mobile inspections (IOS, Android) app is not connecting successfully due to missing Maintenance Group on Employee 1

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem I have installed Mobile Inspections from ITunes and believe all of…
      • 6 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • UOM field is not editable on subtype due to change in UOM Category name.

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem When I select the Asset Sub-type to AC or DC motor…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • How the TBF is determined for an Asset when the first Failure is created

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): N\A Environment: N\A Area: Asset Subarea: Failures Problem The statistics on the first failure created for an asset…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Problem Solution Template

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem XXXXXXXProblemXXXXXXX Solution XXXXXXXSolutionXXXXXXX See…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Failure record's Previous Failure description appears as html code in the UI

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N\A Area: N/A Subarea: N\A Problem On the Failure record > Statistics view> Statistics tab…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM SAP Interoperability FLOC to assets dataload processing fails

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem I have set up the APM-SAP Interoperability and the SAP connection…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • SAP Interoperability changes APM Asset Type to SAP Object Type Number

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem The Process Job was processed for the "DataLoader asset SAP functional…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Reprocessing an SAP Interoperability dataloader record fails with a KeyNotFound exception

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem Reprocessing a dataloader record fails with a KeyNotFound…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Not all FLOCs sent from SAP have records created in the dataloader

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem When I triggered the job for "Data Loader asset SAP functional location…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Mobile Rest Service cannot start due to shared port been used

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem For the Mobile Rest Service, the user could not register…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • PI ODC errors when trying to poll a PI Tag because it is defined on a collective

      Diego Paz
      Diego Paz
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem PI tags defined on a collective in PI were not polling. The ODC…
      • 29 days ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM External data provider fails to connect to SAP Interoperability if using a gateway

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem If SAP is set-up using a multi-instance gateway, APM External data…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM service or client fails to start after hotfix because dlls are blocked by Windows

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.8 Environment: N\A Area: N/A Subarea: N\A Problem APM Service failed to load PL.dll after a hotfix this resulted in…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ‘Benefit description’ of RCA analysis report text showing HTML error code

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.11 Environment: N\A Area: N/A Subarea: N\A Problem Error text message in the form of HTML code in RCA->Solution-> Benefits…
      • 7 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Mobile Rest Service does not run due to port conflict

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem Although most APM services can now share the same port…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Remote fails to install due to SQLEXPRESS install failure

      Joseph Marin
      Joseph Marin
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem When installing APM Remote via the Remote Client Package the installation…
      • 5 months ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • ODC Indicator reading failing to poll from ODC Database when running historical entries

      Giselle Notte
      Giselle Notte
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem When trying to use the Online Data Collection functionality pointing…
      • 29 days ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • Link with external document management system homepage

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N\A Area: N/A Subarea: N\A Enhancement Number: 28405 Enhancement Description…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
    • APM Server Manager website does not launch

      Deborah Gardiner
      Deborah Gardiner
      Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N\A Area: N/A Subarea: N\A Problem APM Server Manager website appears to start in IIS Manager…
      • over 2 years ago
      • Asset Reliability | AssetWise APM
      • Asset Reliability | AssetWise APM Wiki
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