Product(s): APM Implementation and Performance Management Version(s): 7.18 Environment: Bentley Hosted APM Area: Connectivity Subarea: SmartClient Problem From one day to the next, SmartClient…

Product(s): APM Implementation and Performance Management Version(s): 7.12 Environment: APM with Gateway integration Area: Authentication Problem What condition would cause the message below to be…

Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: N/A Subarea: N\A Problem Seeing the following error in the log file: Failed Assert :- File…

Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: Integration to external CMMS Problem In this situation, both WO and WR are integrated to SAP via AWEIS…

Product(s): APM Implementation and Performance Management Version(s): 7.12.x.x Environment: N\A Area: N/A Subarea: N\A Problem This happens…

Product(s): APM Implementation and Performance Management Version(s): All Environment: Oracle Area: Application Server Services Subarea: N\A Problem Inconsistency in Case usage of Server…

Product(s): APM Implementation and Performance Management Version(s): 7.12 Environment: N/A Area: N/A Subarea: N/A Problem Using a third party smtp service provider, user reported that all…

Product(s): APM Implementation and Performance Management Version(s): All Area: ODC Problem ODC log file reports the following error: 2021-09-17 22:21:27.4452Z - ERROR: Failed to read optional quality field (third…

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description When data loading historical readings, user found that all…

PROBLEM: I am getting an error when the remote downloads: Unclosed quotation mark after the character '%$au' If I delete the generated package on the server, the package is created and downloaded no issues. If I try to download again (not generating…

Product(s): APM Implementation and Performance Management Version(s): 7.12.2 + Problem Upgraded to 7.12.3, and PM Generation fails with errors related to Attachments: Work order could not be persisted...Files of type...url…

Product(s): APM Implementation and Performance Management Version(s): 7.8 + Environment: N\A Area: N/A Subarea: N\A Problem Trying to log into APM using a thick Client, getting the following…

Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem: APM performance affected due to logging set to Trace category. Here is what the EXCESSIVE…

Original Question: FW: IIS error: Server Error in '/' Application by Giselle Notte Problem: Access to Internet on the Server running IIS is limited using a proxy server. 52.170.46.174 is imsoidc.bentley.com, so the IIS Application Pool user…

Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: All Problem Trying to send (via email) a work order or any other APM objects, get an on-screen errot Unable to initialize…

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem APM Maximo Integration Messages are being received in APM as normal but…

Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem APM Maximo Integration Messages are being received in APM as normal but…

Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: ODC Subarea: N\A Problem Trying to setup OPCDA access, and get following errors in APM and…

Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem This happens when user is unable to data load asset cmms info for sap integration. When…

Problem there is a SMTP server error reported in the log message: Error ... Ivara.Mail.SmtpPlugin.SmtpMessage [14] SmtpMessage::Send() - exception thrown EXCEPTION OCCURRED:AuthenticationException The remote certificate is invalid according to the…

Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N/A Subarea: N\A Problem Experiencing frequent Smart Client disconnections and unexpected…

Applies To Product(s): Assetwise APM Foundation Version(s): 6.0.0.0+ Environment: N\A Area: Remote Subarea: Synchronization Original Author: Giselle Notte, Bentley Technical…

Product(s): APM Implementation and Performance Management Version(s): Fixed in 7.9, Hotfixed in 7.8.202 Problem Setup Android HH solution Download HH Activities Enter a reading with a picture Mark Activity as complete Synchronize…

Product(s): APM Implementation and Performance Management Version(s): 7.7 and 7.8 Problem Environment Migration Wizard (EMW) fails while creating package because of the strategy development package is running an invalid query…

Product(s): APM Implementation and Performance Management Version(s): R6+ Problem Installed IvaraMobile on a HandHeld device and get the following error when attempting to launch the application: An unexpected…