Problem opening a link from e-mails sent from eB Web 15.6.1

Hi Ezequiel,

Do you use Windows authentication or eB authentication?

Can you otherwise access eB web without problem from the machine where you are clicking on the link?

If yes to later please try to login to eB and after you are logged in try to click the link. this is so we can determine if the problem is with link itself or a login issue from that client.

thanks,

Do you use Windows authentication or eB authentication?
eB Authencation

Can you otherwise access eB web without problem from the machine where you are clicking on the link?
Yes

If yes to later please try to login to eB and after you are logged in try to click the link. this is so we can determine if the problem is with link itself or a login issue from that client.
This is exactly the case when the error pops out.

I Have made some discoveries....

This is the link sent:
https://im-desa.pan-energy.com/eb-original/F ramework/Default.aspx?o=1090195&t=3&sc=1&d=Main%5ceb14paed

Look at the community name it reads "eb14paed" but when I tried to login via eB web normally the value for community is "eb14paedusr on site Main".

So if I change the link to this:
https://im-desa.pan-energy.com/eb-original/F ramework/Default.aspx?o=1090195&t=3&sc=1&d=Main%5ceb14paedusr

It works perfectly !!

Another clue: in SMC the community name and the datasource have different names. Community name is: eb14paed, datasource is: eb14paedusr.

It looks to me that eB web is assembling the URL in a wrong way. How can I fix this ?? Please don´t answer "change the community name to match datasource" because that´s not possible in the client, it would affect too many thnigs.

Thanks a lot, Ezequiel.

I Have made some discoveries....

This is the link sent:
https://im-desa.pan-energy.com/eb-original/F ramework/Default.aspx?o=1090195&t=3&sc=1&d=Main%5ceb14paed

Look at the community name it reads "eb14paed" but when I tried to login via eB web normally the value for community is "eb14paedusr on site Main".

So if I change the link to this:
https://im-desa.pan-energy.com/eb-original/F ramework/Default.aspx?o=1090195&t=3&sc=1&d=Main%5ceb14paedusr

It works perfectly !!

Another clue: in SMC the community name and the datasource have different names. Community name is: eb14paed, datasource is: eb14paedusr.

It looks to me that eB web is assembling the URL in a wrong way. How can I fix this ?? Please don´t answer "change the community name to match datasource" because that´s not possible in the client, it would affect too many thnigs.

Thanks a lot, Ezequiel.

Hi Ezequiel,

This has been reported as a bug to engineering. Unfortunately the only immediate workaround I can give you is for the Community and datasource names to match.

If you open an SR we can link it to the existing bug reported so you can be updated when a fix is available. Currently there is no target version for that fix.

thanks,