We have an issue reported by our users whereby in some situations the user has to login to eB to follow a QuickLink URL and in other cases they do not. For example, if I send an email to myself with a QuickLink it will open directly, however if I am accessing the same QuickLink from Microsoft Word or Excel I will be prompted to login to eB before being able to access the page. This becomes a problem when users have a large amount of data to work through, e.g. in Excel, as they are having to login for each link they follow.
My question therefore is if you can suggest a way to make following quicklinks possible in Word or Excel etc, or, if it is definitely not possible, if you could suggest a work around that would enable more efficiently to follow a set of QuickLink URLs without having to login each time.
thanks for your help,
Answer Verified By: ccs-ontrac
Is there an update to this document that would cove the changes to the registry for a machine running Windows 10, as I believe the registry would be somewhat different?
Hope you are well. We have this issue but have users on Office 2016 and so the path to that registry key doesn't work. Is there also a workaround updated for Office 2016 users by any chance?
Many thanks, best wishes,