eB 15.6.1 Upgrade - Accepting/Completing Work Tasks Collapses Folders

We upgraded to 15.6.1 over the weekend, and we have encountered a strange issue.  In the Explore tree, regardless of the tab (i.e. My eB, Work Exchange, etc.), when you accept or complete a work task, it will collapse all folders and appears to refresh the window.  This is an annoyance if you are used to being able to accept multiple work tasks by just clikcing the Accept button repeatedly, but you now have to go through nine folders in the Explore tree after each and every acceptance just to get back to where you were to begin with.  Does anyone have any suggestions on how to stop this from happening?

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  • As I understand accepting or completing refreshes not only action and object pane but also navigation pane (collapsing folders), is that correct? How about Approving Document, does it refresh all panes just as work task?
    I've tested 15.6 with latest HF and I can't replicate this as in my case only action pane and object pane is refreshed. Did anything else changed ? Maybe you could try using different browser like chrome or Firefox, just for testing as chrome and FF does not support activeX used for file transfers and tell us de other browsers behaves differently.



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  • As I understand accepting or completing refreshes not only action and object pane but also navigation pane (collapsing folders), is that correct? How about Approving Document, does it refresh all panes just as work task?
    I've tested 15.6 with latest HF and I can't replicate this as in my case only action pane and object pane is refreshed. Did anything else changed ? Maybe you could try using different browser like chrome or Firefox, just for testing as chrome and FF does not support activeX used for file transfers and tell us de other browsers behaves differently.



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