We have a customer using Scopes. They have more than 41 Scopes created. The issue is that when a user is working with more than 30 active Scopes (this number varies depending the Object Type), the system standard searches stop working. They start to raise errors (those errors are different also depending on the Object Type of the search) and no results are displayed.
Please advice ASAP, thanks!
Windows 2008 R2
SQL Server 2008 R2
Number of actives Scopes per Object Type to reproduce the error:
Could you please check the search results size setting in eB director > tools > paging try to increase it if the number is set too low.
Let me know if this helps you.
It didn't work. Nothing has changed after increasing the Search Result Size. We also increase the MaxInnerRows settings. No change. Please advice ASAP, thanks!
Hi Sebestain, Did you tired to change search result size in eB director ? if that still doesn't work for you then that seems like a bug to me please raise a service request i will report this issue in the team suite as a defect. But before that please confirm if the making changes in the eB director helps you. Regards, Deepti
Customer changed the "Maximum Rows to Return" in Director to the maximum allowed.
Organisations now works up to 40 active scopes. No change for all the other Object Types. They are still failing as was originally described.
Please note that there are no more than 400 Organisations and no more than 400 Locations an no more than 400 of anything in the whole community, so we do not understand why this parameter has something to do with this behavior.
What we should do next? Please advice ASAP, thanks!
Would you check and confirm what version of eB you are using below is the wiki link for the same ?
This parameter estimates the row count for search results and if that is exceeded than its page size it will throw an error.
One more thing to check under System management console > select the data-source > Click on the Search tab > There is also an option Maximum inner row setting try to change that and check if that helps you.