When using the bulk import utility imports are failing midway through due to 180 seconds of inactivity. This only seems to happen when users are trying to upload more than 30 documents, and the first 30 are still uploaded even though the process never completes. Is there any reason you know of that may cause the import to become inactive mid way through the process?
Hello Catherine, It's Document Bulk import tool, right? Does the job gets stuck in Work queue with error pointing to inactivity? Is it only data that are being uploaded or also files? Maybe you could provide me personally that import sheet and configuration .ini file for further investigation ?
Inactivity timeout should only kick in only when response from server is not received. Can you try increasing this parameter to 320 seconds and see will it fix your issue or error will still come up, but only after longer period.