File not existent in repository

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  • The user has tried to save the file without any luck, as we ran out of space on our server, we rectified the space requirement and now cannot launch the checked out file from eB. The checked out file is also not present in the eB checkout folder.

    The error i receive when trying to launch the checkout file is:

    Error while downloading the file ARLM-D-REG-SMA-000001 - Master Records Register.xlsx
    The file (635978) either does not exist or it is in a repository not accessible from this site or is not available at this time.

    The file (635978) either does not exist or it is in a repository not accessible from this site or is not available at this time.

    Could not connect to the storage module on the server 'ZAJHBETB01' for the repository with ID '1'.
    Error message: Server encountered an internal error. For more information, turn off customErrors in the server's .config file.


    Exception Stack Trace:
    {
    --- Begin of exception stack trace ---
    System.Exception: Error while downloading the file ARLM-D-REG-SMA-000001 - Master Records Register.xlsx
    The file (635978) either does not exist or it is in a repository not accessible from this site or is not available at this time. ---> System.Exception: The file (635978) either does not exist or it is in a repository not accessible from this site or is not available at this time. ---> System.Exception: Could not connect to the storage module on the server 'ZAJHBETB01' for the repository with ID '1'.
    Error message: Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
       --- End of inner exception stack trace ---
       at eB.ContentData.File.OpenStorageForRead(Int32& handle, Byte[]& hashKey, Int32& m3ReposId)
       at eB.ContentData.File.OpenRead(File file)
       at eB.ContentData.File.ReadAllBytes(File file)
       at eB.ContentData.File.ReadAllBytes()
       at eB.Application.DataAdministrator.FileProgress._backgroundWorker_DoWork(Object sender, DoWorkEventArgs e)
       --- End of inner exception stack trace ---
       at eB.Application.DataAdministrator.FileProgress._backgroundWorker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    --- End of exception stack trace ---
    }
    Inner Exception:
        
        The file (635978) either does not exist or it is in a repository not accessible from this site or is not available at this time.
        Stack Trace:
        {
        --- Begin of exception stack trace ---
        System.Exception: The file (635978) either does not exist or it is in a repository not accessible from this site or is not available at this time. ---> System.Exception: Could not connect to the storage module on the server 'ZAJHBETB01' for the repository with ID '1'.
    Error message: Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
       --- End of inner exception stack trace ---
       at eB.ContentData.File.OpenStorageForRead(Int32& handle, Byte[]& hashKey, Int32& m3ReposId)
       at eB.ContentData.File.OpenRead(File file)
       at eB.ContentData.File.ReadAllBytes(File file)
       at eB.ContentData.File.ReadAllBytes()
       at eB.Application.DataAdministrator.FileProgress._backgroundWorker_DoWork(Object sender, DoWorkEventArgs e)
        --- End of exception stack trace ---
        }
    Inner Exception:
                
                Could not connect to the storage module on the server 'ZAJHBETB01' for the repository with ID '1'.
    Error message: Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
                Stack Trace:
                {
                --- Begin of exception stack trace ---
                System.Exception: Could not connect to the storage module on the server 'ZAJHBETB01' for the repository with ID '1'.
    Error message: Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
                --- End of exception stack trace ---
                }
    }

  • Status of this file is Valid. 
    Can you open eB SMC and under Storage check is community assigned to storage. If it's not, then assign it by ticking it and restarting storage service if it's there try to drop it, by un-ticking this community from storage and adding it back. Let us know how it goes. 



  • Script below will give you path where file is physically located. Can you navigate check is file there and it's not corrupted. 

    select mr.path,mor.location, mor.object_id
    from m3_object_repository mor, m3_repositories mr
    where mor.repository_id = mr.repository_id
    and mor.object_id = 635978



  • Hi

    This is what i received.

    Answer Verified By: Carma De Villiers 

  • Are you running this query on eB database? This error is received when table are not found, but previous script was pointing querying same table and then it worked fine. 



  • Hi Dean, has this issue been resolved?

    Answer Verified By: Dean Stander 

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