Hi,
Some of my users are getting this error message when attempting to checkout files
Error message:I’m sorry, there was a problem performing the action ‘Download to‘U:\eB\Test.docx’’, an error occurred during the transfer.Error: Server Message: ‘<!DOCTYPE html PUBLIC “-//W3C//DTD XHTML1.0 Strict//EN” “www.w3.org/.../xhtml1-strict.dtd”><html xmlns=”www.w3.org/.../xhtml”><head><meta http-equiv=”Content-Type” content=”text/html;charset=iso-8859-1”/><title>500 – Internal server error.</title><style type=”text/css”><!--body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica,sans-serif;background:#EEEEEE;}fieldset{padding:0 15px 10px 15px;}h1{font-size:2.4em;margin:0;color:#FFF;}h2{font-size:1.7em;margin:0;color:#CC0000;}h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px2%;font-family:”trebuchet MS”, Verdana, sans-serif;color:#FFF;Background-color:#555555;}#content{margin:0 0 0 2%; position:relative;}.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}--></style></head><body><div id=”header”><h1>Server Error</h1></div><div id=”content”><div class=”content-container”><fieldset> <h2>500 – Internal server error.</h2> <h3>There is a problem with the resource you are looking for, and itCannot be displayed.</h3></fieldset></div></div></body></html>‘HTTP Error: 500
Seems quite random, looking for suggestions as to how I can debug and fix this?
Thanks.
Hello Andy,
Can user check-out that file after some time? Can user that time check-out other files? Can other user check-out file that failed for first user? Is U drive local drive or it's network directory? Is your repository located on app server or it's network drive, as it might be network connection between storage drive and app server? If it's completely random, not related to specific user or Document/file I would think it's network issue.
Hi Andy, has this issue been resolved?
Answer Verified By: Carma De Villiers