We have a fault on all our communities of eB (around 8) during the process of uploading documents to containers, using the double click functionality on the ActiveX 'Turtle'. Is this a known fault/is there a hotfix?
Process : In a container (empty or not), doubling clicking on the ActiveX 'Turtle' opens a select file box. Once the file is selected and the 'Open' button is pressed, the file uploads and a pop-up launches saying 'Upload successful, the file may take a few moments to become available' to which there is an OK only button to press. Once pressed, the container goes completely blank/white and does not refresh to show the container. The process prior to this point works and the file does upload - navigating to search for the container, causes the container to refresh briefly before the page refreshes onto the search results. The only obvious way to get back to the container with the file now in it, from the white screen is to run a search and reopen the container afresh.
We would expect the container to refresh once the OK button is pressed to show the file in the container. Users have reported that this used to happen but no longer does.
When uploading by the other method (drag and drop a file from the Desktop into the ActiveX 'Turtle'), the file is added, the same pop-up from above launches with the OK button which once pressed, causes the container to refresh itself on screen and display the newly uploaded file in the container. We would expect this functionality to work on both methods of upload.
Any support or update that can be provided on this problem would be greatly appreciated.
I've tested everything on our side. Version 15.4 when IE11 used does not even prompt you with warning pop-up that upload was done and does not initiate refresh of screen and refresh has to be initiated manually. Using version 15.6 I could not replicate your issue. I've used IE11, I had eB site under Trusted site list and with security setting level set to Low, with disabled protected mode and using both upload methods (drag and drop or double click) system refreshed screen after closing warning pop-up. You have mentioned that it worked fine before, so maybe you could trace what changed were implemented when it started behaving differently, as it might be related to IE setting or maybe update was pushed related to IE version.
Hi James, has this issue been resolved?
Thanks for the responses Gintautas and Carma.
We've not managed to get to the bottom of this yet but agree/wonder if it is to do with some update to our IE versioning maybe. We have slightly different issues on 15.4 (no pop up or refresh) and 15.6 (pop up but then white screen on refresh), which are both running on IE 11 which is emulating IE 8 - it seems odd both versions have lost the functionality around the same time. I'm not sure we're going to be able to trace back through the changes to IE that have been implemented, we may just have to accept this and see if future upgrades fix the issue (either on the IE or eB side of things). Many thanks for your help.
James, I would suggest you log a SR rather so that it can be investigated by the Support team. I will close this call and await your SR.
Answer Verified By: Carma De Villiers