How to recover deleted folder, subfolders and files included form "Explorer" in EB web

Hi Team,

Can you please assist to recover a folder as well as the subfolders and files deleted by mistake form "Explorer" for all users as shown on the screenshot?

I believe a table in the Database or a file holds the structure of the files previously existing under the "Explorer of all users. Restoring the database would probably give the structure of the files, but I suppose the user will have to manually insert the files and folders in the live environment, as the files themselves should I have not be deleted from the repository. On the other side, I was able to have a look at the "deleted objects" Table, but I would like to know if there is a possibility to restore those objects path directly in production?

I am looking forward to hearing from you




  • Hello Stephane,

    Depends on what exactly the user did. If the user just removed the relationships between the objects and Explorer folder structure, then the documents and files still exist and can be looked up via search. The only thing to remain to recreate would be the folder structure, which can probably be fairly easy to do from the information contained within deleted_objects table.
    Alternatively, a previous backup of database can be restored and the folder structure reconstructed using the information from the backup.
    Third option is to just restore previous backup of the database, and then use the file system backups (if available) to restore repository files (selective delta between database restore and now). Question what to do with new data and files created since the last backup. Those could be isolated and identified from the current system using the audit tables and re-add later.

    This is a test