While creating work orders in eB very few users are facing issues like options in the work orders are getting grayed out or whenever they open the work order its stops responding. Added eB to Compatibility settings and trusted sites set the options to prompt Activex downloads but still its not working. IE version used is 11.
Appreciate the help.
Can you please share the screenshot of Work order where you see it as greyed out ?
Same users were able to work fine on Google Chrome.
Could you please try close IE > clearing temp files, cache and browsing history, restart the IE and try again?
Hope this help!